OEmam2
Level 1
Level 1
Member since ‎04-05-2020
‎05-16-2022

User Statistics

  • 19 Posts
  • 0 Solutions
  • 5 Helpful votes Given
  • 10 Helpful votes Received

User Activity

i have call back script and call back goes to only one csq not routed by incoming csq example call came from IT-EN-CSQ and accepted offering call back  call back goes to callback csq which has another agents not assigned to IT-EN-CSQi need call back ...
my current situation is after ring no answer agent state become ready i need to do script in select resources after ring no answer it never direct to next available agent but goes to call back menu other question i need call back menu to same calling...
i need to call back same calling number directly  i don't need to ask customer to enter call back number 
i need API to get al end user details to integrate with 3rd party application 
i need to delete parameter from report definition cuic
Community Statistics
Member Since ‎04-05-2020 10:43 AM
Date Last Visited ‎05-16-2022 02:39 PM
Posts 19
Total Helpful Votes Received 10
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