Hi,
id like to know if it's possible in Agent Desktop (v. 10.6.1.2011) to call to an alternative phone from a customer in outbound preview dialer.
F.I. i got a customer contact with 2 or 3 phones loaded in a campaign.
This contact is presented to agent in Desktop Agente, so agent accepts and stars the call.
if client doesnt answer, agent should be avaible to call to alternative phone, is it possible?
and if yes, how?
Thanks in advance.