Hi All,
I don't know if any of you have found the answer to this but I am unable to find an answer to this and is really causing troubles.
We implemented CCP with UCCX for chat services however when the user clicks anywhere in the webpage to continue browsing with the guidance of the agent, the chat gets closed, I reviewed several forums however all of them are for really outdated versions of SocialMiner and claiming that bubble chat could contain this functionality however as of today, I have been unable to get that part to work.
Have anyone been able to get this sorted out?
Thanks in advanced for the assistance provided.
