A customer-premises voice infrastructure consists of two Cisco ISR4431 routers operating as CUBE/SBCs and two Cisco Firepower FPR1010-NGFW-K9 firewalls configured as an Active/Standby HA pair. The site has two independent broadband Internet connectio...
Forum Posts
Hello, We are setting up PCCE 12.5(2) to upgrade from PCCE 12.0. We finished the creation of the VMs as well as some configurations. We just need to do Set Deployment Type PCCE 2K. We are then asked to enter credentials: CUCM -> CVP -> CCE -> CUIC ->...
Dear All,We installed CUIC 12.6.2 ES08. After installation, custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly, and report filters were unavailable.We then installed the Rollback COP (ciscoc...
Hello,We have had a number of users raise that they cannot see the incoming call window with the answer/decline buttons which are usually displayed. They can hear the music that the call is present but cannot answer as there is no button to press. So...
We have UCCE with CVP 12.6.Is there an option to automate the steps outlined below? Has anyone attempted to accomplish this? This is for a Disaster Recovery exercise.1. Stop Call server gracefully2. Check active calls remaining in CVP.3. Once all the...
Resolved! UCCX write call duration to exernal DB
Hi All,I need to write a CallDuration and other parameters of a call starting with a CallRedirect to an external database thorugh REST CALL.I'm new to uccx and i can't understand how to get CallDuration (and other call parameters) after CallRedirect ...
Is there any way or has anyone developed something which will give an on screen indication to Agents that they are in RONA without having the WebEx CC screen or desktop app open? We have created our own Secondary Ringer to help staff hear a call com...
Dear All,We installed CUIC 12.6.2 ES08. After installation, custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly, and report filters were unavailable.We then installed the Rollback COP (ciscoc...
Hello, I'm relatively new to WxCC Analyzer reports and come from a CUIC background. In the CSQ All Fields report, we need to split the consolidated Interval column into two separate columns so that date and time metrics can be reported on and filter...
Hi everyone,I am working with Cisco Unified Contact Center Express (UCCX) and have an external MRCP ASR/TTS server integrated with UCCX. The MRCP services are currently in service and working.My requirement is as follows:A caller calls the UCCX appli...
hello, in my lab i have integrate uccx with ccp without any problems and everything is ok.But when i try to send an email from outside the mail still on ccp and not delivered with cisco fineese and in my fineese it showing "There are no active chats ...
Hi all,I am relatively rusty on the Contact Centre space (last touched UCCX in 2017) and need some advice.I have a customer running UCCX 12.5.1 SU2 ES04, who is experiencing disconnects with agents on Finesse, and according to the reporting I see err...
Hi everyone,I’m running Cisco Unified Intelligence Center (CUIC) 11.5.1 with UCCE and have run into an issue that I have not been able to resolve.Following an IP/network change, I need to update the server/IP information for my UCCE Real Time data so...
HelloI am writing a script where a call must be connect to a specific agent. So customer calls a specific number and from the number I have to find the agent name. This is possible with the GetUser step from the script, I have the called number, and ...
Hello, I am looking for some help with passing 500-443 CCEAAR Exam: Advanced Administration and Reporting of Contact Center Enterprise. I have taken the exam twice and although they dont give you a score, based off of the report section analysis perc...
