Hello, I have just configured both Classic Chat and Bubble Chat in UCCX 11.6.2 Both work ok for desktop browsers but not so good for mobile devices because of the tiny text size. What is the best option for making this usable on smartphones and small...
Forum Posts
Hello, I hope you are in good health, I have an issue to calculate the number of callsAnswerd based on Termination_Call_Detail for each agent.I tried to use AgentPeripheralNumber in TCD but the result is different to callsAnswerd in Agent_Skill_Grou...
Issue occurs when assigning Precision Attribute to Agent using CCMP REST APIVersion: CCMP 12.0, CCE 12.0Exception : CreateResourcesCommand( transaction = True) Exception: Exony.Database.VirtualEntities.EntityValidationExceptionMessage: Agent Precisio...
Hi All, I am trying to dial a 4 digit DN from my finesse and experience the below 1) If I dial the 4 Digit DN with prefix 01 (ex:011234) then the call is routing to the script mapped to the DN in ICM 2) If I dial the 4 digit DN without prefix(1234) t...
Hi All,I am trying to make a call from finesse i.e. a 4 digit DN configured on CUCM. Call flow: DN-->CUCM(route pattern)-->CVP-->ICM The call can go through only if I prefix 01 to my 4 digit DN. else the call fails saying error. When checked into the...
I'm just curious if anyone is still using the original CheckHoliday.aef script for their holiday check process? Any modifications to it? Anyone re-write theirs from scratch and come up with something more efficient? Here's a pic of the original su...
Resolved! Menu Option in UCCX not responding
Good Morning, I'm working on editing a script for our Contact center. My end user wants to allow the callers to have an option to press 1 to leave a voicemail. I've been watching videos and learning how to write these scripts but when I call and get ...
Just wanted to update the name that appears in this particular live report. Any idea how to update this name? I created a new report with a new name and referenced the new view in the finesse layout but still showed the old name. Tac just said it'...
Data source: New YorkUser: ShanghaiSite: Shanghai I login to CUIC with the account with Shanghai timezone, and when I generated the report for Shanghai site filter with today, it showed up the data format like EST. So how can I modify it? To change t...
Hi,Have several scripts that after editing and trying to save I get that Max node limit exceeded error. I would like to create a SQL query to count the nodes in an ICM script so I can know which scripts already has reached the max node limit.Any help...
I'm working on a script that would send a call to an agent regardless of finesse state. I have it working well using the connect step, however the finesse layout does not get populated with Enterprise data that is set from a database dip. Is this nor...
Hope everyone is well. Here is my current situation and would appreciate any guidance. Up until mid-year 2019, we had a resource who managed all of our UCCX administration, that particular role has not been back-filled, as a result, I am taking it u...
In our environment there is a desire to report about calls that come directly to an agent by someone dialing their extension from outside our environment (i.e., to test I call an agent extension with my personal cell phone). My understanding is that ...
Hello folks, I've a couple of questions regarding what PeripheralCallTypes 1 and 2 in TCD actually mean. I know what they are defined as in the Cisco data dictionary, but what actually are they from a routing / type of call perspective. Here's a lit...
Hi all. Hoping someone might know how I can find out who has run certain reports in Unified Intelligence within a timeline, if that's at all possible? Thanks
