CCX 8.0 Upload XML Document

[brian.jones]

I am trying to put in a simple emergency check using some of the sample scripts that has been written from the repository. 

I am having trouble with the Upload Document function.  Everything up to the script works.  I am familiar with scripting but not from a Contact Center perspective.    I didn't have to do this in CCX 7.x but I understand there were some changes due to the Windows to Linux conversion.

[Clifford McGlamry · Accepted solution]

Is your user doing the upload designated as a supervisor in the system?  That's a requirement.  Wouldn't hurt to make them an admin while you're troubleshooting.

When you run your script in debug, where does it fail, and what error does it throw?  I don't see any obvious errors in your code, but if you'll provide more info on what's failing, it would help me help you.

Cliff

[Clifford McGlamry]

Also, can you please upload the template XML file emergency_template.xml that you are using as well.

Cliff

[brian.jones]

Debugs ran clean.

I was going to respond and say that its set to Administrator, but after double-checking, it wasn't

It's the little things that get you.

Script seems to be working fine now.  Thanks for the quick response.