CCX Callback script needs to log who was calledback

[nick.hobson]

I have a callback script. I would like to create a running log file that shows the callback numbers that have been presented to the agent. This is mostly to help find out if the caller has left an invalid number.

[william.j.johnson]

Nick,

I am working on a call back script. I think I am about 95% there, would you be willing to share your script that is working? As far as the log file, can you append your call data, succuss or not, to a XML file? I will lab it up and see if I can come up with some thing.

Thanks,

Bill

[nick.hobson]

Bill

My callback script looks at local area codes as well as often callers do not add prefix LD codes. The call back also can play a recorded message to the agent.

I'm using CCX 5.x but having trouble getting the timestamp and I don't know how to append to the xml file.

I Appricate your assistance.

[william.j.johnson]

Nick,

thanks for the script. I will load it up now and test with writing call data to an xml file. Then I will send it back.

Bill