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Hello everyone ! Hope all is well !!I having an issue with CAD, for some reason the information under Field and Data in CAD is gone. Has anyone run into this issue ? Any help is highly appreciated !!!I am running IPCC enterprise 6.0 with CAD 6.0 and ...

dtran by Frequent Contributor
  • 616 Views
  • 17 replies
  • 0 Helpful votes

Hey All,we have an issue, when an agent finishes up with a call the wrapup will pop up behind what ever application is open.Is there anyway to force the popup to always be on top?the version we have isCTI Toolkit Agent Desktop 7.1.85Has anyone had si...

i recall years ago when heavily into ccx that there was an undocumented recommendation for cti port configuration based on doing moh via the script and moh via a media resource on cucm.additionally, i'm curious about the max calls and busy trigger. ...

pvarenholt by Contributor
  • 1097 Views
  • 1 replies
  • 0 Helpful votes

Hi I can't find any documentation that explains the procedure for how to change the IP address of a UCCX server. Has anybody done this before?

gsidhu by Participant
  • 335 Views
  • 1 replies
  • 0 Helpful votes

Hi, We have duplexed ctios setup.Suddenly the both the ctios server service getting recyled.If i check the pg event viewer its saying that the communicaton between the ctios server got failed.The event catogery is CTILink.What could be reason for th...

gnanesh.m by Beginner
  • 347 Views
  • 1 replies
  • 0 Helpful votes

UCCX 7.0 PremiumCustomer advertises different directory numbers for callers to reach them. TV adverts will have a different directory number to numbers used innewspapers which will have different number for radio adverts...etc (Each campaign will ha...

gsidhu by Participant
  • 318 Views
  • 2 replies
  • 0 Helpful votes

We are using Windows 2000 SE for our IPCC server and we need to do Windows updates. I have been told months ago that we can get the updates from:http://tools.cisco.com/support/downloads/go/IPCheck.x?defAdv=N&sftAdv=Nâ„‘=win-OS-Upgrade-K9.2003-1-2a-s...

Hi we have UCCX server in other VLAN than our IP phones .. Now we about to apply ACLs for those VLAN can you advice what communication between IP Phones and UCCX server should be permitted ??thanks a much

tomjoudas by Beginner
  • 625 Views
  • 1 replies
  • 0 Helpful votes

we are using IPCCE 7.1 with CVP 3.1 OUR CC is looking for report that shows the Number of calls dropped on queue by system for exceeding the maximum queue time.note:is the only place to configure the max queue time is the router registry?

luai by Beginner
  • 291 Views
  • 1 replies
  • 0 Helpful votes