Contact Center

Hi all,in a CVP comprehensive mode deployment, the icm send to vru node is failing. in the router log viewer shows no label returned. Supposedly the configuration is done correct but still i can not see the label. a '9292' busy tone is sent to the vx...

Hi all,We have an IPCC Enterprise v7.2 deployment using CVP 4.1. We need to create an IVR based outbound campaign (no interaction with agents).Can anyone help us by showing us the complete procedure (including Translation Routes creation if required....

Hi all, We have deployed IPCC Enterprise v. 7.2 using CallManager 6.0(1).We are planning to upgrade CallManager to 6.1What is the impact of such action?What are the IPCC components that are impacted and should be upgraded?What is the best action plan...

i used to have a copy of these but i cannot find them. are they available for download on CCO? TIA

Does anyone have a strong recommendation for a predictive dialer solution that easily integrates with IPCCX 4.05 and CCM 4.13?TIA,Amir

Hi, dear all experts.I was unable to view the Tools Console from the Cisco EIM/WIM 4.2(5a) system. I couldn't see this console neither when I logged on to the default partition nor the system partition.I would highly appreciate any advice and comment...

When MTP is enabled on the voice gateway (H.323), agents stuck on Reserved state after 'select' step on the script.any ideas?

hi,anyone know how i remove agents who have left the organisation from appearing in historical reporting?For example say i am running an agent detail report sorted by agent name with the agent name as the filter parameter. At the moment all agents wh...

Even though I'm in the field of cisco call manager field for 1 year, I'm new to contact center. So please help me to find the proper Resource for contact center for selfstudy. You guys here, are the experts so please help me.

Hi,Is it possible to get the Ready or Not Ready status of the agent in CAD ?I have a line of a script which attempts to get the value of the status:agentState = Get Reporting Statistic (State[agent]) from Resource IPCC Express)if (agentState == "Read...

Can someone tell me if this is possible? I have a supervisor who wants his agents to record a personal greeting to be played before receiving a call from the queue. The way the agents only needs to say can I help you. Instead of the usually greeti...

CCM 4.1(3) with CRS 4.0(4)I have a single agent defined on a CSQ, the agent is in ready mode but as soon as a call goes into the queue the agent is set to Not-Ready mode, the call is keep on the queue and if the agent tries to go to Ready mode, it is...

hello I need to know why I get this message:Exceptionnull; nested exception is:java.io.IOExceptionand create xml document step I have this:com.cisco.wf.steps.io.XMLDocumentcom.cisco.wf.steps.io.XMLDocument@0Anyone can help me?

Requesting tips on anyone that has performed a CRS upgrade. This is my first time performing this.Is there an installation guide or document that would be helpful.Thanks

Currently script designed as below on the high-level perspective;Accept - Menu - Hold.Prompt - Select Resource1) If the caller drop at Menu (before entering selections), its considered abandoned without CSQs and Agent Name (from HR).2) If the caller ...