CEM 5.0 Rules routing

[mike-t]

I've just obtained CEM 5.0 and installed in a test environment. I have a few questions

1. Does the RootRule run all the time,and if i make my own rules, do i have to add them to the RootRule under a true or false leg?

2. Microsoft Java Virtual Machine is no longer available/supported. How do I run the agent application with SunJava?

Any help would be appreciated.

[pradeepde]

Yes, the Root Rule runs all the time. Under the Cisco Admin, under the Rules section, you can change rules to always return False under "edit".

[shamilton-wilkes]

If anyone can answer the Java question I'd be very interested. Just hit the same issue, replacing Call Center machines with new ones & MS Java is no longer available officially, had to find it on a 3rd party website.

I've tried Sun Java without any luck so far, is the next version of CEM going to get rid of this problem?

(personally I already have the nightmare of all Cisco's different BU's using different versions, and have several versions and browser on my laptop to accomadate: CiscoWorks, PDM, ACS, CEM, etc. etc.)

[mike-t]

I did get an answer. for CEM 5.0, service release 1 is available which provides SunJava support.