CF_DUPLICATE_INVOCATION_REJECTION Please try again or contact the administrator. We have Wrap_Up configured as a mandatory state when a call ends (Finesse 11.0(1)).

[kenmorley]

The agent state is trapped to wrap-up upon caller hangup or agent hangup. This seems to affect only one agent set up exactly as all the other within the team.

We tried deleting/recreating particular agent but still problem with error code exists.

Agent using UCCE 11.5 with Cisco Finesse V11.5 (1)