Is there a symbol that I can use in an "IF" node that is used to represent any possible character, number, etc... or set of numbers that might appear after a value? Such as the use of the % in an SQL query. If i wanted to identify any data/value whe...
Hello.I want to make, that Supervisor will be able to see/choose only SkillGroups, which Supervisor in, in Report filters.For exmaple:I have Value list 'SkillGroups'with Collection 'SupervisorSkillTargetID'Collection query has <COLLECTIONIDENTIFIER>I...
Hi,I deploy ccx 12.0 and try to login finesse but I got error "Authorization failed. Contact your system administrator." I'm not sure that what is difference between ccx 11.x and 12.0?
Hi, Want to know any document where I can refer for integration of GENESYS Voice Portal Calls to be routed to Cisco CTI using CTI connector or any other component and any interoperability challenges. Regards,Althaf
Hi All, I inherited a Cisco UCCE deployment, my stick time is on UCCX, so sorry for the lack of info that I'm providing. This is installed on a Windows Server 2008 and from the diagnostics framwork it says that the version is ICM version 10.0.2. I ne...
Hi, is there any way to play a beep after the prompt is played to enter digits using the "get digit string" step in UCCX? This is a configurable parameter using the "record" step, but not the "get digit string" step.Is there any system prompt that ca...
Hello,We have 4 UCCX 10.6 clusters.I have a prompt recording script in our HQ and would like to record the prompts in our HQ cluster but automatically upload them to other 3 distant clusters. Would that be possible or I need to have a prompt recordin...
Hi, Anyone see issue that ccx database lose even ccx database service is IN SERVICE.During add trigger number, I found route point not register in CM so I do reboot ccx publisher and subscriber. Otherwise, ccx database service is IN SERVICE. After th...
Hi, We are wondering if it is possible for an agent to take another call from a queue while he is already engaged in a callExample, the agent is in 'Talking' state but wants to take a call that's been waiting in the queue on another line, would this ...
Does anyone have a sample script to create an application that allows a supervisor to call in and shutdown a callcenter? I'm thinking, the supervisor calls in, authenticates, and presses 1 to start, and press 2 to shutdown. If the supervisor chooses ...
expert, when we call to call center and got to wrong department, agent sometimes can transfer us to right department. - is that something we can script in UCCX or that is just normal transfer by agent? as I don't see we can put number in Queue (d...
Hello everyone, I’ve a ICM script working on PCCE base on Long Availabel Agent (LAA). Is it possibles if I change the distribution call base on minimum handling call time instead of LAA ?we’ve been tried a couple formula consist : HandledCallsTalkTim...
I was unable to find any information on it anywhere so I thought my solution may help someone. Or if you have better solution let me know. I had recently worked on re-generating certificates for CUIC and Finesse servers. I had no problems with loadin...
Hi AllIn the UCCX 11.5 , using your User ID for login , can to use different IP Phones ?, this is for do not dependence of the a unique IP Phone and allow the use any seat. TIACristian
