Is there any way to download scripts, prompts and documents from an UCCX 8.0.2I want to download these files from our production server and upload to an lab server that is running UCCX 8.5
Hello All , Kindly we have requirements to set up mobile Agent for dialer ( outbound option ) to work from home is it supported because we did the setup and it is not working so the question is it supported in first place in mobile Agent to deal with...
Would anyone know what is needed to start utilizing the Cisco Finesse Native Call History Gadget. Do any other components need to be updated such as Cisco Unity Connection Administration or
Cisco Unified CM Administration.
Cisco Unified CCX is a...
In my setup, i could see the attached tomcat trust certificates are expired in finesse. Can anyone tell me, will that affect any functionality in finesse and what is the purpose of these tomcat trust self signed certificates? Please refer the attachm...
Can anyone please help me regarding the issue i've been facing? Actually, i'm an online English teacher. I teach on Cisco webex meetings nowadays. But sometimes my students can't see the shared video properly. I make them watch some videos to describ...
Hi Community I'am having hard time analyzing on the current situation that we had encountered wherein Finesse agents and supervisors cannot receive inbound calls when i tried to call the trunk-line it will suddenly put the call on queue and as per c...
We are trying to see how we can implement automatically receive or collect automatically for our Cisco PCCE/CVP the ATT data or call detail from callers ID to our Toll Free Numbers terminated into PCCE/CVP , for instance identify callers from the st...
Request to tell me the call flow and configuration require for blind and consultive transfer from agent phone ?
also please tell me what will be the difference if the agent is transfering call from ip phone and agent desktop?
Thanks,
Rajni Vashisht
Hi Team , Am trying to do the new Skill group Bulk insert in ICM Configuration manager , but while uploading am getting the error may i know what i to do for that , for you reference please check attachments . More info:from existing, i need to ad...
Hello, We are trying to move side B servers to different data centers of our core pcce insfrastructure(Rogger/PG/CVP's), with the server moving to new DC's it is expected to change the Hostname and IP Address also... i am looking for the series of st...
Hi All, We have a situation that is not a typical call centre but is using UCCX and performs most of what we need well. There are a couple of things we have noticed that I would like to see if there are workarounds (I have created these as separate ...
CCEhi guys, i deployed Social Miner and configured CCE with an email account and a CSQ to allow agents to handle email on a mailbox.two things seem to be happening that i dont think are normal: 1. when an agent sends a "reply all" to an email, the ma...
Good day,
I tried set an Expanded Call Variables on script,name "userCallerName",but i tested it didn't display the name of Caller,it display the number of Caller,any field wrong?
Thanks all!
Is there anyway to create automated prompts like these http://www.fromtexttospeech.com/ and use them in UCCX? I have attempted to do this and corrected the settings in Audacity however, when the prompts play they are extremely garbled and cannot be ...
Hi, i run cisco analyzer tool on newly installed CME and found one danger with this error "Cisco IOS-XE System Diagnostics: Error: unable to verify the first certificate" Need your help to understand this error came and how can fix this error. Thank...
