Check Contract End Date Expiration - UCCX Script

[rdcabrer1]

I been task to do a Contract End Date expiration check on customers’ accounts.

Here is what we have.

UCCX 11 - HA

Customer Calls the Trigger/IVR Phone Number > we capture the customer phone number > after we do a Get HTTP and get the customer account information from a CRM website. > Now, what we want to do is if the contract End Date expires within 30 days. We want to read that back to the customer and provide them an option to speak with an agent for renew or select the option to hang up.

Any information will be helpful.

[jbushong2]

Off the top of my head -

With the actual contract end date set to a variable, subtract 30 days in to another variable, new contract date. If Today's date greater than the new contract date, use the Implicit Confirmation to transfer to the agent.

We can get to script specifics if you like.

JB

[rdcabrer1]

Thanks JB, Yes please. This help me a lot.