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UCCX / Finesse 11.6
Occasionally a logged in agent that is in Not-Ready, will disappear from all supervisor desktops. Then, just as mysteriously, they will reappear. Thus far I have seen this with only 1 agent. Is this a CUCM configuration issue?
J...
I have configured an application that uses the static and dynamic web pages to request a response and then start a script after the response is sent. Now I need to have a script start by merely hitting the web address; no other input from the user. I...
I am delivering a recorded prompt to an agent and would like to give them the option to email the prompt to their supervisor. The script is working in this fashion however, when the email is opened, the file no longer has an extension on it. Without ...
We are getting ready to upgrade to 11 and I am wondering if the CUIC report for Outbound Campaign gives text for the call result or is it still the super-secret codes that have to be converted? John B
Multiple teams on the system using different wrap-up codes. All working except 1 agent on 1 team. During and after the call, she does have the wrap-up button and can see the list of available codes however, she can not select a code.
UCCX 10.6 SU2, ...
URL = http://[fqdn of CCX]:9080/FileCleanup.html
Script passes validation
Other http enabled scripts work in the fashion that is in the script editor examples (hhtp to a html form, user clicks the button and the static html is returned).
UCCX version...
HTTP Trigger is configured on the Application.
Application has an assigned script.
Running debug on the script, the script does not engage when I put the full URL in the browser.
