About jbushong2

jbushong2 · 04-10-2018

UCCX / Finesse 11.6 Occasionally a logged in agent that is in Not-Ready, will disappear from all supervisor desktops. Then, just as mysteriously, they will reappear. Thus far I have seen this with only 1 agent. Is this a CUCM configuration issue? J...

jbushong2 · 03-21-2018

I have configured an application that uses the static and dynamic web pages to request a response and then start a script after the response is sent. Now I need to have a script start by merely hitting the web address; no other input from the user. I...

jbushong2 · 02-26-2018

I am delivering a recorded prompt to an agent and would like to give them the option to email the prompt to their supervisor. The script is working in this fashion however, when the email is opened, the file no longer has an extension on it. Without ...

jbushong2 · 02-01-2018

I am attempting to create a new connection to a SQL Server 2012 database. Hostname: DTISADMPDBS39\THIRTYNINE2012 Port: 49534 Database: JCO_OrgData I have installed the jtds-1.2.5.jar When configuring the DataSource, the connection fails. Driver = n...

jbushong2 · 10-02-2017

We are getting ready to upgrade to 11 and I am wondering if the CUIC report for Outbound Campaign gives text for the call result or is it still the super-secret codes that have to be converted? John B

jbushong2 · 04-16-2018

No. I have yet to contact TAC on this issue. I am currently working with them on other Finesse issues.

jbushong2 · 03-23-2018

Use 2 different UC mailboxes. The email will show the different names of the mailboxes. JB

jbushong2 · 03-21-2018

Thank you, sir. Sometimes it takes a second set of eyes. My shortcut to the application doesn't have the .html on it.

jbushong2 · 03-21-2018

URL = http://[fqdn of CCX]:9080/FileCleanup.html Script passes validation Other http enabled scripts work in the fashion that is in the script editor examples (hhtp to a html form, user clicks the button and the static html is returned). UCCX version...

jbushong2 · 03-21-2018

HTTP Trigger is configured on the Application. Application has an assigned script. Running debug on the script, the script does not engage when I put the full URL in the browser.

Member Since	‎08-06-2014 06:55 AM
Date Last Visited	‎08-16-2018 08:05 AM
Posts	72
Total Helpful Votes Received	13

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Where did the agent go?

HTTP Trigger

Emailing a Prompt

UCCX 11 - DataSource config for SQL 2012

CUIC 11 Outbound Report

Re: Where did the agent go?

Re: UCCX script and CUC voicemail

Re: HTTP Trigger

Re: HTTP Trigger

Re: HTTP Trigger