Check if agent is logged on and is idle

[iptuser55]

I need to check if an agent is logged on - easy but I need to check if they are idle ie available to make a call. I tested using If statement  ready>1 with X as going to announcement but it seemed to fail

1X agent logged on

Made a call to the same agent- agent talking

Made a second call but the call was queuing not going to announcement

does anyone know of any logic for the if statement

thank

[bill.king1]

Presumably this is for UCCE? If so, post a screenshot of your UCCE script and logic. I'm guessing you mean you're checking an overall skill and not a particular agent's availability?

[Chris Thomas]

Check Avail, not Ready.

And please stop posting questions that you don't intend on following up on and/or marking answered.