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Cisco Agent Desktop(CAD)

joe.conger
Level 1
Level 1

Is there any way store Enterprise Data within the CAD call logs. I currently have two fields "Calling Info" that are empty in the CAD call logs. Are these two fields user-defined fields?

IPCC 3.5.2

1 Reply 1

a-vazquez
Level 6
Level 6

Yes, "Calling Info" is a user-defined field.