I'm looking for a UCCX script that will record and combine several different prompts into 1 wav file. The wav file will then be emailed. It would be an automated voice verification system that the customer uses to acknowledge the completion of the financial transaction.
Use case: The inbound caller will be prompted to say and record several different prompts:
Prompt 1. What is your full name: (record response)
Prompt 2. What is your mailing address: (record response)
Prompt 3. Did you receive your equipment: (record response)
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Joe
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My CAD agents frequently make and receive calls on their Primary Extension. Is there a way to automatically go "Not Ready" on their IPCC Extension when the Primary Ext goes off-hook? Right now a Ready Agent Status does not change when the Primary Extension goes off-hook.
If this is a training issue, then is there a best practice for UCCX agents that receive inbound calls on both extension and make outbound customer calls.
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Thanks for the information. Do you know of any third party vendors solution that would allow me to import a prospect/customer list and then present some type of "Click to Call" functionality that the agent could use to expedite call back to the customer/prospect. Right now we are CAD but we could certainly look to use Finesse, Jabber, or third-party option.
Joe
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Looking for a way to have an agent controlled Outbound Dialer. I know the UCCX has a preview outbound dialer campaign you can setup. I setup a test campaign and it worked as anticipated. Is there a way for the agent to control when the are presented Outbound Preview Dialing. It would be a blended agent that already receives inbound CSQ calls. On demand I know the call center supervisors can assign the outbound skills upon request. Can the agent somehow turn the Outbound Dialer on or off? Could I write a UCCX script that alters agent skills?
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I'm upgrading from CAD(9.0.2) to CAD(10.6.1). What are CAD client upgrade procedures? UCCX 10.6.1 will have same configuration(host/IP) when moved to production.
1. Will the CAD 9.0.2 auto-update to 10.6.1 when user attempts CAD login.
2. Can I directly upgrade the client by running the CAD(10.6.1) MSI installer.
3. Should I manually uninstall / cleanup the CAD(9.0.2) installation first and then run the CAD(10.6.1) MSI installer
Joe
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We currently run a custom wallboard application on a Windows 2003/32bit / IIS server. We are attempting to migrate the wallboard application to a Windows 2012 R2 / IIS and we get the following error:
“ System.Data.Odbc.OdbcException (0x80131937): ERROR [IM014] [Microsoft][ODBC Driver Manager] The specified DSN contains an architecture mismatch between the Driver and Application at… ”
I tried both of the following Informix drivers
3.70.TC8DE
4.10.TC6DE
Any thoughts...Thanks
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The "Call Redirect" script step can be used to send calls to any type directory number / extension. We usually use the script function to send calls to voicemail during after hours. But I have used this script step to route calls to employees who don't have CAD. The negative is that it is a blind transfer where the representatives may not be available/busy.
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You can also use a "Call Redirect" to a shared line appearance. I don't believe agents can have shared line appearances/DN/IPCC Extensions.
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I have a situation where I have several employees who need a separate voicemail greeting based in the extension the call comes in on. i.e. Single employee/phone has two DID extension. This employees supports two lines of business. Ext: 1000 - VM Greeting: Thank you for calling John Doe with Acme Corp Ext: 2000 - VM Greeting: Thank you for calling John Doe with Baker Corp Is there a creative way to accomplish this setup without having two separate unified messaging subscribers. Maybe use a call handler? Thanks Joe
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Mabe this will explain my dilema. Small company = My roles include PCI Security Analyst and Network / Telephony administratrator. My PCI role requires me to patch it. The Network Admin role requires me to make everything work. I'm going to try Java 7 which appears to work but is an unsupported configuration according to the UCCX compatability matrix.
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I know a lot people call me crazy but I thought it would be a good question to ask other CAD uers their approach to addressing a critical security vulnerabilities associated with the UCCX requirement to run Java 6 that is end of life. I'm using the lastest and greatest UCCX version and it requires an EOL Java product. Now that makes a lot of sense especially from a security/technology company like Cisco.
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Java 6 went end-of-life this year. They are still updating the client but it is not available to the public. 6u45 was the last public available version. Version 6u65 addresses the known critical security vulnerabilities that my desktop security scanners identified.
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I'm looking for assistance on getting the current Java 6 update 65 for our Windows CAD Agents. Right now our older Java 6 Update 51 fails our desktop security scans. Can anyone tell me where to get the most current JAVA JRE 6 update 65 Thanks
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