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joe.conger
‎05-16-2022

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Member since ‎10-07-2004
145
Posts
55
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0
Solutions

UCCX Agent Notification - Cisco Finesse

Created by in Contact Center
04-20-2022
04-20-2022
I'm looking for recommendation on alternative options to notify agents about the type of CSQ inbound...

Re: UCCX Script Issue after 12.5.1 Upgrade

Created by in Contact Center
03-24-2021
03-24-2021
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvx77764

Re: UCCX Script Issue after 12.5.1 Upgrade

Created by in Contact Center
03-20-2021
03-20-2021
TAC recreated this issue in their lab. Not sure if there is a bug ID asigned to this issue yet. TAC ...

Re: UCCX Script Issue after 12.5.1 Upgrade

Created by in Contact Center
03-18-2021
03-18-2021
It still fails if I concatenate the same files. I have a TAC case open that finally got escalated. T...

Re: UCCX Script Issue after 12.5.1 Upgrade

Created by in Contact Center
03-18-2021
03-18-2021
It works if I concatenate a single file. It doesn't work if I concatenate more then 1 file.

UCCX Script Issue after 12.5.1 Upgrade

Created by in Contact Center
03-18-2021
03-18-2021
I have a recording script that uses a series of 10 recording steps. It then takes all 10 recordings ...

Re: Finesse Supervisor - Team Performance

Created by in Contact Center
03-11-2021
03-11-2021
Is there documentation for these symbols? The "Not Ready-Called Not Answered" is an inbound agent ca...

Finesse Supervisor - Team Performance

Created by in Contact Center
03-11-2021
03-11-2021
What does the phone icon represent? In my lab I generated the same Agent State but it didn't have th...

Re: Finesse Workflow Chrome Tab

Created by in Contact Center
03-02-2021
03-02-2021
Jabber 12.9.4UCCX: 12.5.1.11001-348

Re: Finesse Workflow Chrome Tab

Created by in Contact Center
03-01-2021
03-01-2021
It appears that the Screen-pop workflow only works when you use the [Answer Call] button within Fine...

Re: Cisco Finesse Workflow Screen-Pop on Answer

Created by in Contact Center
02-28-2021
02-28-2021
Jabber 12.9.4Finesse/UCCX 12.5.1.11001-348

Cisco Finesse Workflow Screen-Pop on Answer

Created by in Contact Center
02-24-2021
02-24-2021
Do I have to use the Finesse client [Answer] button to trigger the workflow or can I use any endpoin...

Re: Finesse Workflow Chrome Tab

Created by in Contact Center
02-15-2021
02-15-2021
David,Thanks for your help.Joe

Finesse Workflow Chrome Tab

Created by in Contact Center
02-12-2021
02-12-2021
I'm testing a new Finesse Workflow Browser Pop with one CallVariable10. The Browser pop works fine. ...

UCCX - Resource Selection Criteria

Created by in Contact Center
02-09-2021
02-09-2021
I have a low call volume call center that I want to allocate the calls equally amoung the agents.The...
Public Statistics
Date Registered ‎10-07-2004 06:00 AM
Date Last Visited ‎05-16-2022 02:53 PM
Total Messages Posted 145
Total Helpful Votes Received 55