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joe.conger
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Member since ‎10-07-2004
134
Posts
30
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0
Solutions

Cisco Finesse Workflow Screen-Pop on Answer

Created by in Contact Center
02-24-2021
02-24-2021
Do I have to use the Finesse client [Answer] button to trigger the workflow or can I use any endpoin...

Re: Finesse Workflow Chrome Tab

Created by in Contact Center
02-15-2021
02-15-2021
David,Thanks for your help.Joe

Finesse Workflow Chrome Tab

Created by in Contact Center
02-12-2021
02-12-2021
I'm testing a new Finesse Workflow Browser Pop with one CallVariable10. The Browser pop works fine. ...

UCCX - Resource Selection Criteria

Created by in Contact Center
02-09-2021
02-09-2021
I have a low call volume call center that I want to allocate the calls equally amoung the agents.The...

UCCX script to record and combine multiple prompts

Created by in Contact Center
08-30-2018
08-30-2018
I'm looking for a UCCX script that will record and combine several different prompts into 1 wav file...

UCCX 10.6 Agent Status

Created by in Contact Center
04-23-2018
04-23-2018
My CAD agents frequently make and receive calls on their Primary Extension. Is there a way to automa...

Re: UCCX 10.6 Outbound Preview Dialer w/CAD Client

Created by in Contact Center
01-11-2018
01-11-2018
Thanks for the information. Do you know of any third party vendors solution that would allow me to i...

UCCX 10.6 Outbound Preview Dialer w/CAD Client

Created by in Contact Center
01-09-2018
01-09-2018
Looking for a way to have an agent controlled Outbound Dialer. I know the UCCX has a preview outboun...

Unity Connections Voicemail Waiting for UCCX Call Center Wallboard

Created by in Unified Communications Infrastructure
11-06-2017
11-06-2017
Is there a way to access the voicemail waiting indicator from a custom web application. I would like...

CAD 10.6.1 Installation

Created by in Contact Center
05-01-2017
05-01-2017
I'm upgrading from CAD(9.0.2) to CAD(10.6.1). What are CAD client upgrade procedures? UCCX 10.6.1 wi...

Update: Microsoft released

Created by in Unified Communications Infrastructure
06-23-2016
06-23-2016
Update: Microsoft released update for Windows 7 KB3161608. This update also broke the Cisco Viewmail...

I contact TAC and they wanted

Created by in Unified Communications Infrastructure
06-22-2016
06-22-2016
I contact TAC and they wanted me to uninstall the Windows 10 cumulative update released this month. ...

Cisco Viewmail Error

Created by in Unified Communications Infrastructure
06-21-2016
06-21-2016
Name: Cisco ViewMail for OutlookVersion: 11.5.1002 OS: Windows 10 Pro Outlook 2010 32-bit Server Typ...

UCCX 9.0.2 Informix ODBC setup

Created by in Contact Center
02-02-2016
02-02-2016
We currently run a custom wallboard application on a Windows 2003/32bit / IIS server. We are attempt...

The "Call Redirect" script

Created by in Contact Center
12-31-2014
12-31-2014
The "Call Redirect" script step can be used to send calls to any type directory number / extension. ...
Public Statistics
Date Registered ‎10-07-2004 06:00 AM
Date Last Visited ‎02-26-2021 06:57 PM
Total Messages Posted 134
Total Helpful Votes Received 30
Helpful Votes From