I'm looking for a UCCX script that will record and combine several different prompts into 1 wav file.  The wav file will then be emailed.  It would be an automated voice verification system that the customer uses to acknowledge the completion of the financial transaction.   Use case:  The inbound caller will be prompted to say and record several different prompts: Prompt 1. What is your full name: (record response)  Prompt 2. What is your mailing address: (record response)  Prompt 3. Did you receive your equipment: (record response)  … Joe   ... View more

My CAD agents frequently make and receive calls on their Primary Extension.  Is there a way to automatically go "Not Ready" on their IPCC Extension when the Primary Ext goes off-hook?  Right now a Ready Agent Status does not change when the Primary Extension goes off-hook.   If this is a training issue, then is there a best practice for UCCX agents that receive inbound calls on both extension and make outbound customer calls. ... View more

Looking for a way to have an agent controlled Outbound Dialer.  I know the UCCX has a preview outbound dialer campaign you can setup.  I setup a test campaign and it worked as anticipated.  Is there a way for the agent to control when the are presented Outbound Preview Dialing.  It would be a blended agent that already receives inbound CSQ calls.  On demand I know the call center supervisors can assign the outbound skills upon request.  Can the agent somehow turn the Outbound Dialer on or off?  Could I write a UCCX script that alters agent skills? ... View more

I'm upgrading from CAD(9.0.2) to CAD(10.6.1).  What are CAD client upgrade procedures?  UCCX 10.6.1 will have same configuration(host/IP) when moved to production. 1. Will the CAD 9.0.2 auto-update to 10.6.1 when user attempts CAD login. 2. Can I directly upgrade the client by running the CAD(10.6.1) MSI installer. 3. Should I manually uninstall / cleanup the CAD(9.0.2) installation first and then run the CAD(10.6.1) MSI installer Joe ... View more

I have a situation where I have several employees who need a separate voicemail greeting based in the extension the call comes in on. i.e. Single employee/phone has two DID extension.  This employees supports two lines of business. Ext: 1000 - VM Greeting: Thank you for calling John Doe with Acme Corp Ext: 2000 - VM Greeting: Thank you for calling John Doe with Baker Corp Is there a creative way to accomplish this setup without having two separate unified messaging subscribers.  Maybe use a call handler? Thanks Joe   ... View more