Cisco Finesse & Webex

[davidturk]

Are there any known issues with running Cisco Finesse and Cisco WebEx clients running at the same time on the Users desktop?

We have experienced Users having issues with the Cisco Finesse client after a Cisco WebEx has ended, Mostly generating scripting issues on the Cisco Finesse client side. The Users use Cisco Finesse to call in to the WebEx.

Just interested if someone has hear of this or has experienced this as well.

[dekwan]

Hi David,

Your forum post has been moved to the Finesse forum. In the future, it is best to post Finesse related questions here for a quicker response.

That is an interesting scenario, but makes total sense. I haven't heard of any customers/partners doing this scenario and therefore haven't heard any experiences/issues.

In order to debug the issue further,

1. Can you reproduce the issue?

2. Click the "Send Error Report" on the desktop

3. Grab and attach the logs (both client logs and webservices logs). Make sure the logs contain the timestamp.

4. Let me know what is the timestamp, and agentId

5. Are the agents using the Finesse desktop to call the webex number? Or are they having the webex call their phone number?

Thanx,

Denise