Cisco QM : How do I Initiate Server-side Recording for IPPA & retrive the Recording

[naguu1980]

Hi,

We have a setup of CCX8, CUCM8, QM 8. and agent as IP Phone, How do I get initiate a call recording using QM for agents & how to Retrive the recorded files, I have searched a lot but not finding it. Pls help me & share any Docs for this issue.

Thanks

Naga

[Jonathan Schulenberg]

There is no API for IPPA so QM will need to record the call per its rules. Retrieving the recording can be done through the web interface in QM8. It should be https://serverIpAddress:8448/calabrioone/login.html