12-29-2006 03:46 PM - edited 03-14-2019 12:24 AM
Reporting system shows one contact on hold in queue for 55+ minutes. There are currently 2 agents available and the call is not being directed to any of the available agents.
12-30-2006 05:51 AM
This URL may help you to troubleshoot calls stuck in queue:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c82ea.shtml
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