Control Center Help

[andrebrenes]

Hi all,

My : -)Cisco Desktop LDAP monitor service and

-)Cisco Desktop Sync Service are CRASHED.

This happened after I change the IP address of my server.

I also tried to restarted them from "Services" but it don't let me do it.

If anyone can help me please.

Thanks

[Riccardo Bua]

Hi there,

did you follow this guide to change the address?

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/engl

ish/administ/crs401ag.pdf

For changing IP address after install, please refer to IPCC Express administration guide

page 8-44 (page 258 of 498).

If not, you might try to launch serviceability tools and confirm you have all the right settings there and if so, raise a TAC case, node might need to be repaired.

Regards,

Riccardo

[pijssel]

Hi Riccardo!

I'm having the exact same problem here. I tried looking up the IPCC Express admin guide, but couldn't find it. But here is a link to the new one:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf

Page 331

Unfortunatly I'm unable to do this right now since I'm in a production environment.

Best regards,

Paul van den IJssel

Digacom