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Create Task API

bschear79
Level 1
Level 1

I have a question on the Create Task API for webex contact center.

For the request body for the outboundType we have CALLBACK, OUTDIAL, and EXECUTE_FLOW as options. Under the entryPointId section it says CALLBACK would be an outdialEP and OUTDIAL would be an outboundEP. What is the distinction here? I am aware of Entry Points which are inbound and Outdial Entry Points so what is an outboundEP vs and outdialEP?

1 Reply 1

Janos Benyovszki
Cisco Employee
Cisco Employee

@bschear79 I checked it internally for you and actually here the documentation is incorrect. There is no such thing called outdialEP , even though the portal displays it currently. We only have outboundEP. For CALLBACK and OUTDIAL -> entrypointId should be outboundEP. We will work on the documentation to adjust it appropriately.