About Phuong Hoai Huynh

Phuong Hoai Huynh · 10-18-2024

Following up on the theme of the post. I have manage to successfully complete a create task as a Callback using the outdialEP and its showing in the reporting. However its not routing to an agent, as the callback has no queue associated to the call. ...

Phuong Hoai Huynh · 11-08-2016

Hello Jeanie I am assuming this is a standalone CUIC box. CUIC itself does not store any historical data locally, what you will need to do is configure its database source to point to your existing UCCX 8.6. Refer to the following: http://www.cisco....

Phuong Hoai Huynh · 11-08-2016

Hello Torrance and Cesar The issue is actually not the recorder but the IP Phone/Jabber. Whats happening is that the solution is unable to bring in a transcoder to handle the multi codec calls. Example Incoming call to Jabber - G729 Jabber answers...

Phuong Hoai Huynh · 11-08-2016

Hello Eduardo Was reaching www.xyc.com ever working prior to the DNS updates. When you perform a nslookup www.xyc.com what is the IP address its resolving? Is that IP Address routeable from your internal network? The reason I ask is that the DNS f...

Phuong Hoai Huynh · 08-09-2015

To add to the information already provided by Deepak. Not all websites can be displayed due to click jack protection .The screen pop/web gadget is really an Iframe and not a full blown browser. Taking google as an example, the page itself is design t...

Member Since	‎04-27-2010 09:42 PM
Date Last Visited	‎10-24-2024 01:37 AM
Posts	88
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Re: Create Task API

Hello Jeanie

Hello Torrance and Cesar

Hello Eduardo

To add to the information