I am assuming this is a standalone CUIC box.
CUIC itself does not store any historical data locally, what you will need to do is configure its database source to point to your existing UCCX 8.6.
Refer to the following:
Hello Torrance and Cesar
The issue is actually not the recorder but the IP Phone/Jabber.
Whats happening is that the solution is unable to bring in a transcoder to handle the multi codec calls.
Incoming call to Jabber - G729 Jabber answers...
Was reaching www.xyc.com ever working prior to the DNS updates.
When you perform a nslookup www.xyc.com what is the IP address its resolving?
Is that IP Address routeable from your internal network?
The reason I ask is that the DNS f...
To add to the information already provided by Deepak. Not all websites can be displayed due to click jack protection .The screen pop/web gadget is really an Iframe and not a full blown browser. Taking google as an example, the page itself is design t...
Hello MohamedCan you go ahead and make sure the trigger information is set correct from the UCCX side.There looks to be a mismatch between the CUCM and UCCX, should a sync ever be ran it could break the system due to updated configuration changes on ...