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CSD 7.0.2.12 Enhanced doesn't display call priority

Martin.Jefferson_2
Level 1
Level 1

‎06-21-2012 12:56 PM - edited ‎03-14-2019 10:06 AM

I have a new install of UCCX 7.0.2 ES03_Build_031 with CSD 7.0.2.12 and it doesn't display the Call Priority number in the Voice CSQ Summary.  when I run an Historical Report for the CSQ by Call Priority the call distribution is correct there.  What am I missing?

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Martin.Jefferson_2
Level 1
Level 1

‎06-27-2012 03:10 PM

I figured this out.  CSD only displays the call priority for calls in queue not historically.

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