CSD + CAD agent software always disconnect

[AHMED ALANSARI]

Hi

Good day

Can anyone help for the below issues

1. CSD + CAD agent software always disconnect ( 10 to 15 times Per hour ) and not recovered automatically and shows CRS failure in CSD.
2.  Connection lost or timeout with UCCX server.(attached)
3. IPPA always disconnect and shows error (attached).

Cisco Unified CCX Administration System version: 8.5.1.10000-37 -virtualised Esxi 5.0 - Stand alone server - Users on CUCM by LDAP

[Steven Griffin]

You are running the baseline version of UCCX 8.5(1) which is a bad idea. There were several nasty  bugs in the original 8.5 release.  Install 8.5(1)SU4 (8.5.1.11004-25), update the CAD clients and try again.  Also check for any firewalls between your phones/CAD and the UCCX server.

-Steven