02-18-2008 09:44 PM - edited 03-14-2019 01:52 AM
How it is possible for an agent to have Total Talking time is greater than Logon Time? This is showing up in the real time reports via the supervisor desktop?
Check the attached snapshot.
02-22-2008 02:05 PM
- check the RTR's CSQ statistics to see if the call shows in queue.
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080449ecf.shtml
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