We want to be able to take emails to our helpdesk inbox and somehow have them initiate a call or trigger a specific phone script.Has anyone done this before or know how that could shed some insite?
One of our vendors is about to upgrade his Avaya Communications Manager to 4.x or 5.x and will need to upgrade his CVLAN/MAPD integration to a pair of AES servers. Typically that is accompanied by a CVLAN instance for ICM integration. However, that c...
Hello. We are running IPCC Express Premium 4.5(2)SR01_Build031 and getting a lot of Errors in the Application Log. The exact error says this,The description for Event ID ( 49419 ) in Source ( Cisco Systems, Inc. CRS ) cannot be found. The local compu...
We are planning a major upgrade. We are running CCM4.1(3), Unity 4.0_5, IPCCX 4.0(4) Premium. We are going to upgrade CCM so we can install CER 2.0. As long as were are upgrading we thought about IPCCX 5.x as it gives us some much needed/wanted new o...
Hi We have a email manager with ipcc setup at one of our client sites.Now there is a requirement from the customer that the password of the agent has to expire after few days like one in windows and system has to send or pop up a message about it.I...
Would anyone have an example script for a post call survey for IPCCX ? Googled IPCCX survey script and a few variations of that with no real luck, if you have run across a generic sample on line or something maybe you can point me in the right direct...
Dear All,I need to modify the default AA Script in IPCC Express 4.0, by default the script performs these actionsPress 1 to dial your desire extensionPress 0 for the operatorNow i want to limit my DN range for option 1, i.e outside caller can only ca...
Hi all,I have a client running IPCC Express. They are reporting that when they run the Agent Summary Report some Outbound Calls are showing up. Interestingly some calls do and some don't. The outbound calls in question are being placed from their ...
Hi Everybody!Here's the deal: I made a little bat script to transfer all the recordings from desktop_wav to an FTP server. This should be done automatically, once a week. If I try this script manually (double click) it works fine, files are transfer...
Need assistance in understanding the recording files format. For example:200706071022460000111309John.Smith.To.Rawyyyymmddhhmmss??????xxxxAgentID.direction.RAWwhere xxxx is the agent extension followed by the agent ID. Just trying to figure out if t...
Hi allI use IPCC 3.5 and Callmanager 4.0I install supervisor desktop and tried to record agent callBut after recorded call about 1 minute, save, i play it and hear nothing Is wave file is this directory"C:\Program Files\Cisco\Desktop_Config\AudioFile...
Following up on version 2.2 of the free of charge wallboard here is some exiting news for IPCCX 4.0 users. As some reported version 2.2 did not work with IPCCX 4.0 version. This is now fixed (with the help of Robby, thanks Robby)Attached you will fin...
Hi all, I would like to know if CRS 5.0 can be set up in a telemarketing configuration and, if so, whether there is any technical documentation on how to do it. I need to create a set up whereby an agent sits down at a terminal, logs in, an...
I am running UCCX 4.5(1) and Supervisor Desktop 6.1(1). In the supervisor console I am having an issue where agents seem to disappear and reappear. They are in various states: Talking, ready, not ready, etc... The agent just goes away and reappears a...
Hi all...curently running CCM 4.2 and ready to upgrade to 6.1, I think my current IPCC Express 4.0 will not be compatible. I downloaded the IPCC 5.0,but it looks like a patch...Do I have the wrong file to upgrade IPCC?Thank you.....
