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Mark Applebee
Beginner

CTI OS Client Calltype

. When I  am geting call on CTI OS agent desktop, the caltype is appearing as PREROUTE_ACD_IN instead of the last calltype used by the script. I have different calltype for each cuctomer option. I was expecting this same calltype will appear on calltype column in cti os client because this will help the agent to know which option the customer has selected. Please let me know this is possible or do I need to use PV to see the last calltype.

1 REPLY 1
eric.seeman
Enthusiast

This field is the type of call or general classification, not the last "Call Type" set in your scripting.  You can easily set a peripheral variable to the call type value, and pass it to the desktop.

Regards

Eric

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