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CVP Call Studio Rest Client connect timeout makes the call stuck

ZoharYosef84581
Level 1
Level 1

Hello and thanks for reading my question.

I set a Connect Timeout of 3000ms for my Rest Client element.

When the api is not responding the gets call "stuck", the caller only hears silence, and the script does not proceed.

The Rest Client element doesn't have an error exit state.

How can i make sure that if my server isn't answering, the caller will proceed to the queue?

 

In this weird state the vxml server logs show this line:

",,end,how,disconnect"

1 Reply 1

Alex Stevenson
Cisco Employee
Cisco Employee

Hi @ZoharYosef84581,

 

- Here is the latest User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call (July 2020)

- This presentation from Cisco Live titled Customer Voice Portal: Planning,
Designing and Troubleshooting has a lot of valuable information which may apply to your case.

 

Hope this helps!