Contact Center

Greatings, We are using UCCX v 12.5 , And we have VIP costumers we want to set priority to these costumers in the application script to be the first in the queue , They are calling us using thier mobile phones , we need to set thier numbers to highes...

I apologize if this has been covered, I couldn't find it.Can a Finesse agent see the status of others logged into the same CSQ but on different Teams. I was not able to find a live data report in CUIC to add to Desktop Layout. I believe that is where...

I have a call studio app that plays some audio to the caller, and waits for a response (a menu).  The VXML has <prompt bargein="true"> allowing the caller to barge-in instead of having to listen to the entire audio playback.I need to know for reporti...

My customer is complaining that when they add or remove an Agent from a Skill Group the Skill Group Live Data gadget does not automatically show the change. If they refresh the screen it does show the updated values but this is not ideal. Is there an...

Hello Experts , just want to know one thing , we are trying to authenticate finesse sign API's to view the agent desktop , i can able to validate finesse sign in API through post man , i got 202 accepted still here i understood , after authenticate t...

Hi Experts!..Actually i new to this Cisco Finesse development, need your suggestion for below set up.We had the third party application which run parallelly in Agents desktop browser along with Finesse Desktop in nearby tab.Requirement:When agent pre...

Hi Experts, could you please anyone help me to understand two-way real-time transcription flow using CVP , forking (google cloud ) , and how we take the transcribe from forking connector to display in desktop , is anyone did this integration on UCCE ...

I am troubleshooting an intermittent (but frequent) connection failure and recently saw Chrome dev tools network trace that showed the http-bind request to port 7443 was sent as a GET and not a POST.  The server then returned a 400 Bad Request, of co...

Hello Experts , Bit confusing with forking connector purpose, could you please anyone help on this to understand  better ? Appreciate all your responses!!!!!! Thanks!!Roy 

We are developing a CTI web client by using the Strophe library. We are having a few critical issues. As there are 2 ways to get the subscription, sync and async If we get the async subscription, the code works well, however the event we received fro...

Hi team, SocialMinerSoftware Application Version: 11.6(2)-48Software actived Operation System 11.6.2.10000-21I have this problem a long time and I have working with Cisco tac but until now nothing very consistent to pinpoint the root of the problem. ...

We are developing a CTI web client by doing integration with Finesse (REST API & XMPP) by using the strophe library which Cisco recommends XMPP allows 2 modes of subscription.AsyncSync When we go with Async mode, UI works well, however, the sequence ...

CCMP Agents put REST API is not updating description field value  URL: https://<server>:8085/ResourceManagement/rest/resources/agentsPayload: {    "Resources": {        "Resource": [            {                "Identity": "4625",                "Typ...