Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

CTI OS Errors

Hi, We are using UCCE 11.6 with CTI-OS.Recently we are getting following events in event viewer.Let me know if you can suggest.CTI OS Server's total amount of monitor mode connections is: 3. This exceeds CTI OS Server's limit of: 2.CTI OS Server has ...

Finese Rest API login error

Hi, We have developed Custom toolbar using finesse rest API and it is working fine with SANDBOX lab on port 71 for but same software when we installed on client side, did same configuration and used port 443 for https getti...

pravin1 by Beginner
  • 1 replies
  • 0 Helpful votes

Add or Update campaign API is not accepting 0 as prefix of calling number like 04466 and getting 400 bad request

Hi, I'm working on Unified Contact Center Express (UCCX) System version: Campaign Management Application.I'm trying to update an IVR Campaign from a web application using the following API URL:

UCCX Agent state change for ABR

Is there a way to automatically change an Agent State from "Wraup" to "Ready" in ABR (Agent Based Routing) for agents with a different time intervals? The problem is "Wrapup" timer is defined globally for ABR while using a CSQ is not an option here.U...

Finesse Servers Behind Load Balancer. How custom application connect with Finesse REST Server & XMPP Server

Hi,I have gone through documentation regarding this at

How to get an agent Extension from the response for Agent's login validation.

Hi there,       While the Agent being logged in,there is Agent's Username,Password & Extension.Suppose Agent's Username,Password & Extension is Agent001,ACBD & 6001 respectively.       I am getting Username & Password in the response.Now I am doing A...

Audio Barge in not working as expected.

Hello   Test deployed to CVP-11   Using an audio element to play an audio file that is 45 seconds long of instructional information, and the barge in option is checked.     Once the audio completes, or is barged in upon the next element is a form pla...

MikeHMirt by Beginner
  • 3 replies
  • 0 Helpful votes

upload prompt(.zip)

Hi, all I success upload prompt on UCCX server using the REST API. The prompt file is zip file including of 3 files. I delete prompt files on UCCX admin page and re-upload prompt on UCCX server using the REST API. But there is uploading files is onl...

dbonagir by Cisco Employee
  • 1 replies
  • 0 Helpful votes

Resolved! third party gadget height.

I am trying to change the height of a third party gadget... "my gadget".as per instructions I added the gadgetHeight parameter, but there was no affect on the page. And my gadget is  the only item on the page. Shouldn't the web part adjust automatica...

jdickinson by Contributor
  • 14 replies
  • 0 Helpful votes
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