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Intro to Ansible

Good Documentation

The Great Selenelion


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Hi All, I am building a CVP call studio application where i need to consume an external REST API.  I could do that using Rest_Client and was successful as well. but want to know more about authentication methods.So it supports HTTP authentication met...

Hello Experts , we are trying to integrate the screen pop on one of our web application instead of having finesse desktop to handle calls and all Call control state which is available in  finesse , could you please provide some insights on this how  ...

Roy_11 by Spotlight
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  • 11 replies
  • 5 Helpful votes

Hello, we configured transfer using Subdialog return in call studio to label (with number) in ICM. But we have external script (invoke subdialog) vxml element and don't know how to return data from there, because we don't see CVP logs, vxml activity ...

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JUSANBANK by Level 1
  • 1469 Views
  • 3 replies
  • 0 Helpful votes

I have enabled task routing in UCCE/Finesse 12. For the time being, operators have to select their readiness status inside the default task gadget. I would like to move the status selector above, like this:  Is this possible? Thanks in advance

finesse.png

Finesse support the sendchatmessage function used in CTIOS?Agent To Agent is not supported for teammessage used by Finesse.API is required.I need an API.

On Verion 12.5 of Contact Center ExpressWhen working with sample files. In this case using the following: https://github.com/CiscoDevNet/finesse-sample-code/tree/master/EmbeddedWebAppSampleGadget The documentation states to copy sample files to the /...

netSpec1 by Level 1
  • 2343 Views
  • 6 replies
  • 0 Helpful votes
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