Is it possible to make redundancy in subdialog invoke element (secondary external vxml application). Is it possible for example we have 10.x.x.1/pages/start.vxml and add in the same node second 10.x.x.2/pages/start.vxml
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Hello and thanks for reading my question.I set a Connect Timeout of 3000ms for my Rest Client element.When the api is not responding the gets call "stuck", the caller only hears silence, and the script does not proceed.The Rest Client element doesn't...
Hi All, I am building a CVP call studio application where i need to consume an external REST API. I could do that using Rest_Client and was successful as well. but want to know more about authentication methods.So it supports HTTP authentication met...
Hello and thanks for reading my question.I set a Connect Timeout of 3000ms for my Rest Client element.When the api is not responding the gets call "stuck", the caller only hears silence, and the script does not proceed.The Rest Client element doesn't...
Resolved! SignalR in finesse
Hey All. Has anyone has success with use SignalR in a finesse gadget ? My negotiation fails every time with my signalR Hub Best regardsThomas
Hello Experts , we are trying to integrate the screen pop on one of our web application instead of having finesse desktop to handle calls and all Call control state which is available in finesse , could you please provide some insights on this how ...
Hello, we configured transfer using Subdialog return in call studio to label (with number) in ICM. But we have external script (invoke subdialog) vxml element and don't know how to return data from there, because we don't see CVP logs, vxml activity ...
How we can get the call center real time statistics i.e. for all agents as well as for all skillgroups from the finesse server.I already read about Finesse Notification service but the service only returns stats for the particular agents/skillgroup n...
Hello, I am trying to test the Cisco chat feature provided by Unified Contact Center Express 12.5, and getting the following error "Chat disconnected due to inactivity or connection failure.". Please advise on what needs to be done to make the chat w...
Do i have to enable an agent trace to see detail such has who has been live monitoring this agent and also using barge? is it possible to see that without enabling trace historically?
Finesse 12 - How to expose ready/not ready status selector for media "task" in the above finesse bar
I have enabled task routing in UCCE/Finesse 12. For the time being, operators have to select their readiness status inside the default task gadget. I would like to move the status selector above, like this: Is this possible? Thanks in advance
Hi, we have CCE 11.6 and we want to integrate with social media sites like FB and twitter to let finesse agent react to feeds and comments on social media.SociallMiner was able to do so but this was disabled by FB and twitter for security reasons, is...
Hi there, I am facing some issues while implementing GET method for SystemInfo.I want to check the server is in service or not,For that purpose I am implementing GET method. PUT & POST method are working properly because in Cisco_Fines...
Finesse support the sendchatmessage function used in CTIOS?Agent To Agent is not supported for teammessage used by Finesse.API is required.I need an API.
On Verion 12.5 of Contact Center ExpressWhen working with sample files. In this case using the following: https://github.com/CiscoDevNet/finesse-sample-code/tree/master/EmbeddedWebAppSampleGadget The documentation states to copy sample files to the /...
