cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
cancel
662
Views
0
Helpful
1
Replies

Departments in UCCE

iptuser55
Level 6
Level 6

I need to have the ability to split the administration of agents to different companies. We use a UCCE as a hosted solution in our company but provide the UCCE to different sub companies. In PCCE there is  a concept of Departments , in UCCE can I assign a supervisor and agents to a department and so the supervisor can only see their own agents to the Skill group or Attribute per sub company ? is there a way to achieve this 

thanks 

1 Reply 1

Igor Filatov
Level 1
Level 1

Hi.

There is no way to achieve it in CCEADMIN interface of UCCE.

My suggestion is to use Unified Contact Center Domain Manager or CCMP.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: