Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

So we have a situation when a call is routed to an agent, and the agent is put in a "reserved state" (via Cisco Agent Desktop), for approximately 30 seconds.  Seems the agent is frozen in that state, before they can receive another call.  After the 3...

paulafdx by Beginner
  • 6 replies
  • 0 Helpful votes

I'm looking for the way to:* Remove some contacts from the dialing list, not all* Move a contact from one campaign to another* Search and know if a contact is already in any of the campaigns* change a contact in on hold I have seen post where it says...

Jesus4766 by Beginner
  • 4 replies
  • 0 Helpful votes

I need to find ICM scripts which are not referenced by any other scripts nor scheduled by any call types. Please help with the SQL query Regards,Arjun Raju

Hi community. I have auto answer function to all agents including my supervisor desktop. My client wants to remove the auto answer function to all of my supervisor desktop. My concern is that is there any way so that i can remove the auto answer func...

Hi, I am unable to access any of the APIs on UCCE. I am using postman and I USE basic authentication using a domain account. However each time I get a 403 forbidden error. E.g. I try to send a GET request for https://x.x.x.x/unifiedconfig/config/glob...

Hi, We have an application that connects to the Cisco UCCE Database (Historical Data Server) to query statistics for agents and queues.  Does anyone understand how the UCCE Database [v12.x] is configured from an encrypted connection (SSL/TLS) perspec...

Hi there, we are currently running uccx V10.6.1.10000-39 and our system's group is looking to upgrade our VDI thin clients to HorizonView 7 from 5. Can you confirm that our call center agents running the vdi thin client will still work once this VDI ...

a-smyth by Beginner
  • 4 replies
  • 0 Helpful votes