Hey all, We are implementing ECE 11.6 (email only) and I'm not fully understanding the purpose of activities as it relates to cases. When an email comes in it creates a new case and activity. For every instance of "Reply" or "Send" it will generate...
Forum Posts
Hi, Am asking brothers if possible for our call center "ccx 11.0 agent login to finesse" to run using CIsco jabber for android phones "not windows" if possible.I searched the community and I found an old documents states that it's not possible fo...
Hello Guys,I am interested in CCIE Collaboration. I have been working on Genesys and Avaya platform for quite a while and interested to learn CISCO Voice networking too. Can you please guys suggest what path I should follow from Scratch to start prep...
Resolved! CUIC Permissions
I am having an issue with user permissions in CUIC Version:11.0(1). I migrated each user into user groups. Each user group has AllUsers default group. I then segmented reports by line of business, so when a user logs in they have access to their line...
Greetings,In my UCCX script I'm trying to "make rest call" to NTLM (integrated windows authentication), i've tried just username and domain\username - no luck.Guess, UCCX is lunix and doesn't support NTLM. How can i make this work?
I have an IP communicator set up on a laptop but can't get the services button to get to my login to contact center
Hello, I have just configured both Classic Chat and Bubble Chat in UCCX 11.6.2 Both work ok for desktop browsers but not so good for mobile devices because of the tiny text size. What is the best option for making this usable on smartphones and small...
Hello, I hope you are in good health, I have an issue to calculate the number of callsAnswerd based on Termination_Call_Detail for each agent.I tried to use AgentPeripheralNumber in TCD but the result is different to callsAnswerd in Agent_Skill_Grou...
Issue occurs when assigning Precision Attribute to Agent using CCMP REST APIVersion: CCMP 12.0, CCE 12.0Exception : CreateResourcesCommand( transaction = True) Exception: Exony.Database.VirtualEntities.EntityValidationExceptionMessage: Agent Precisio...
Hi All, I am trying to dial a 4 digit DN from my finesse and experience the below 1) If I dial the 4 Digit DN with prefix 01 (ex:011234) then the call is routing to the script mapped to the DN in ICM 2) If I dial the 4 digit DN without prefix(1234) t...
Hi All,I am trying to make a call from finesse i.e. a 4 digit DN configured on CUCM. Call flow: DN-->CUCM(route pattern)-->CVP-->ICM The call can go through only if I prefix 01 to my 4 digit DN. else the call fails saying error. When checked into the...
I'm just curious if anyone is still using the original CheckHoliday.aef script for their holiday check process? Any modifications to it? Anyone re-write theirs from scratch and come up with something more efficient? Here's a pic of the original su...
Resolved! Menu Option in UCCX not responding
Good Morning, I'm working on editing a script for our Contact center. My end user wants to allow the callers to have an option to press 1 to leave a voicemail. I've been watching videos and learning how to write these scripts but when I call and get ...
Just wanted to update the name that appears in this particular live report. Any idea how to update this name? I created a new report with a new name and referenced the new view in the finesse layout but still showed the old name. Tac just said it'...
Data source: New YorkUser: ShanghaiSite: Shanghai I login to CUIC with the account with Shanghai timezone, and when I generated the report for Shanghai site filter with today, it showed up the data format like EST. So how can I modify it? To change t...
