Determining WFO Version to Work with CUCM and UCCX During an Upgrade

[tmead]

Team,

How can we figure out a version of WFO that would be compatible with CUCM 9.1(1) and UCCX 9.0(2) and also work with CUCM 10.5 and UCCX 9.0(2) for the first phase of an upgrade that will end up with UCCX at 11.5? WFO will need to be able to record calls from the old and new versions of UCCX at the same time.

Thanks,

Ted

[Ahmed Abd El-Baky]

Hi Ted,

You can find it through the UCCX software compatibility matrix :

http://docwiki.cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX

Unified CCX Software Compatibility Matrix for 11.5(1) - DocWiki

Regards

Ahmed