Contact Center

Hi All, We have a customer that we need to upgrade their UCCX 10.5(1) to version 10.6(1). Upon checking, the upgrade will just be linux to linux wherein i think no cop file is needed.  However, i checked the base version of UCCX 10.6(1) and saw belo...

Is there possible to integrate UCCE with CME ? We have UCCE at US location and we want to deploy remote site in  India for 500 agents. Due to regulation in India, we need to have PBX(CUCM or CME) hosted in India for Contact Centre deployment.  I know...

I've configured a simple 1,2 menu in a icm script but it seems to be ignoring any input.  I've used initially a network vru with Pm, file name then changed it M, File name with config as 1-2 but fails.  I think it may be a dial-peer dtfm set issue bu...

Hi,I am facing error while saving changes on agent re-skilling tool. I am able to open the web interface (https://ServerIPAddress/reskill) and can do changes as well. But below is the error that i got:Unable to establish database connection for updat...

CUIC v10.5 - Old Agent Names show up in the filter lists. I am trying to create Collection Query to list only active agents based on this workaround for bug CSCug62201 https://bst.cloudapps.cisco.com/bugsearch/bug/CSCug62201/?reffering_site=dumpcr Ad...

ICM script editor crashes if we try to import any script, exported from any other version, higher or lower, if its the same version it works only, is that the way it should work, it doesnt make any sense. I have tried ICM 10.5 load into ICM 9.0 I ha...

Hello all, I am looking for a way to allow a user to call into a CSQ, enter a PIN to authenticate and then select an option to set a variable to a preset for another CSQ\application.  Customer wants to be able to automatically route all calls desti...

Good day! How can I calculate exact time in seconds between "Accept" (-Triggering Contact-) and "Terminate" (-Triggering Contact-)? 

I have UCCX 10.6  , HA environment.  I have downloaded the Schema that provides information about the tables.  I have located in the GUI the user name Cisco created: uccxhruser  and I have set the password on both servers.  This is not my area of exp...

I'm trying to find out if I can control the behaviour of the agent status when the Finesse client browser is shut/closed without the agent logging out. I think the default behaviour os to set to Not Ready. Can I change this to Logged Out? We are usin...