I see in 10.0 support for Phone Agent on the DX650 was added... does anyone know the specifics of how this works, particularly since the DX650 doesn't seem to support any of the normal XML objects for IP Phones?
I got confirmation from a CCBU Product Manager on this question: the DX650 does not support IPPA, the compatibility matrix is in error. 2Ring sells a Finesse add-on that can run on the DX650 for agent functionality.
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