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Hi,I would like to know how can i write data to one xml or txt file but not replacing the old data.Every time i write to file it should write in new line of same file not deleting previous lines.Any suggestions?ThanksBest RegardsMC

Can anybody point me at documentation for, or otherwise have experience of, support for CAD in UCCX v10.x in a VDI environment. I am specifically looking at VDI on Wyse terminals but any comments on VDI generally would be appreciated.

Hi All, I would like to know about ICM(CTI) integration with Oracle CRM, so that agents can get the screen pops about the customer information from Oracle DB.I could able to find from google that we need to have an adapters. But don't have clarity on...

What's the best way handle a follow-up callback from a client to an agent?   Is there a method to queue the call to the agent DN, or is it best to ring a personal DN then route to VM if agent is unavailable?  

Looking for some general guidance and feedback:While I prefer agents with a single DN, I frequently end up with clients that have 2 DNs (Agent/Personal) assigned to their legacy phones. Tearing them away from this frame of mind when they migrate to C...

i have just installed Cisco SocialMiner 10.0 and i got everything running and fine. But i received error when changing the reporting db credential inAdministration --> Reporting Configuration --> Edit --> Fill up username & password --> SaveIt throws...

Everyonce in a while not often but everyonce in a while I am seeing this error message.It does not seem to have any effect on the system or any otyer server or application that is running.Could someone please explain to me what this is and where I sh...

Hi Experts, We are facing an issue wherein the Termination Call Detail table records show different values for the "Peripheral Call Type" field than expectedWhenever the supervisor uses "Barge-In" to barge into an active Agent call, the "Peripheral C...

Hi to everybodyI have a problem with https WebServices with self-signed certified.In NetBean i have realized a java class, after i add certificate to keystore. I send a Soap Request message and receive a Soap Response messageIt's work fine. Then I ha...

Hi, While we try to login into diagnostic framework tool using the proper credentials, web page throws 403 forbidden error message. If we look into log file naed diagnosticframework.log, we are getting the following message. "Domain authorization i...