Entering to UCCE Field.Need Help

[Muhammed Ashiq]

Hi everyone,

Recently i got a job in contact center field,and i am fresher in contact center enterprise.

can anyone help , that i have no idea where to start.i had downloaded the solution and design guides and all,but as a fresher from where i have to start.

please....

i think somebody can help me because almost everyone faced the same problem when starting the career in contact center field.

thank you.  

[Sasikumar Divvela]

Solution design guide is the best place to start. 

1) go through different deployments (UCCE, PCCE, HCS, etc) . and try to understand  reference vs non-reference designs  

2) refer virtualisation wiki . helps you to understand what kind of servers and how much resources you need, to deploy the contact center.

3) build a small lab setup using CVP,CCE,CCM, Finesse and simulate call and try to analyse the logs. you have lot of videos/support community threads which explains this part..