We are having UCCE 12.6.2. Security team flagged the tomcat version on ICM components and need an upgrade to latest. I could see Latest ES has Tomcat 9.0.111. Can i go with ES98 for Rogger,ES99 for PG,ES100 for AW or directly install ES101 in all the...

Hi Team,   Any fix coming for 'CVE-2024-53677' in UCCE 12.6.2 versions as bug tool saying affected only for 15.0.   Thanks

Hi,  We have UCCE with outbound option. Is there any way to know which agent was reserved in a predictive campaign for a customer, who didn't pick the call. This is for when the the customer call back to the number and needs to connects to same agent...

Hi, We have a requirement that customer data should be visible to agent before dialing (as in preview mode) but the call should be be first answered by IVR then transfer to Same agent upon customer's confirmation (Press *). Is there any way we can ac...

Hi,   We have UCCE solution and while agent trying to conference the call of customer with an IVR application using CTI RP it is failing. Up on checking we found the CVP log returning user.microapp.error_code: 10 and conference is not happening. As p...