Implemented the Agent Greeting in UCCE environment. Upon testing everything looks normal except the greeting audio (not hearing to the customer or agent).
Micro App script for play greeting is invoked up on answering the call. CVP IIS access log ...
I have UCCE 11.6 with CVP 11.6 system.
I having problem with Calls using Micro App.
Attaching CVP call server log where a simple Play digit application giving silence when calling.
CALLGUID = D8DF25369BBF11EDA40CAFDDEEF13136
We had a strange behavior in our customer site (UCCE 11.6).
Agents were put to not ready state with status call over lap. Checked the CVP logs, found rejection from CUCM with 404-not found.
Upon checking with TAC, we found the CUCM rejected the c...
We tried to add a label (for an extension) instead of PlayAgentGreeting Micro App Script and we were able to connect the call and hear the audio.
So the Issue will be between VXML and Agent PC firewall. We will check with Firewall team again for this...
We tested this in CIPC version but in the lab we were successful with both Physical and Soft Phone. We tried conferencing an audio using CTI RP/ Route Pattern and we could hear the audio. Is there any difference between Agent Greeting flow and Confe...