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We have UCCE with CVP 12.6.Is there an option to automate the steps outlined below? Has anyone attempted to accomplish this? This is for a Disaster Recovery exercise.1. Stop Call server gracefully2. Check active calls remaining in CVP.3. Once all the...
Hi Team,Please assess the feasibility of the following requirement in ECE 12.6:When a customer sends an email to the business email address, their phone number should be included in the email body or in custom headers. ECE should capture this informa...
We are having UCCE 12.6.2.
Security team flagged the tomcat version on ICM components and need an upgrade to latest.
I could see Latest ES has Tomcat 9.0.111. Can i go with ES98 for Rogger,ES99 for PG,ES100 for AW or directly install ES101 in all the...
Hi, the idea is to automate all the manual task in a DR time (This is as per Gov Regulation).We were able to achieve this by Cisco API to Graceful shutdown of call server.we are developing custom application based on this API to achieve below,1. Stop...
What i meant is, a predictive campaign is reserving the agent and dialing a customer>> customer didn't pick the call (No answer/Busy etc)>>Customer calls back to the campaign number.
Here, dialer_detail table only gives the AgentPeripheral number whe...