Hi, We are on UCCE 12.6. Customer needs to integrate with Oracle CX solution. How the CTI integration happening ? Is there ant 3rd Party Solution partner with Cisco who can implement the solution.Customer might be going with Public cloud solution ini...

Hi,We are currently utilizing UCCE 12.6 with CVP 12.6. We would like to know if it is possible to change the initial VVB assigned to a call if the customer selects a different menu option from the existing IVR.The call flow is as follows: 1. The cust...

We have UCCE with CVP 12.6.Is there an option to automate the steps outlined below? Has anyone attempted to accomplish this? This is for a Disaster Recovery exercise.1. Stop Call server gracefully2. Check active calls remaining in CVP.3. Once all the...

Hi Team,Please assess the feasibility of the following requirement in ECE 12.6:When a customer sends an email to the business email address, their phone number should be included in the email body or in custom headers. ECE should capture this informa...