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- About muhammedashiq
03-14-2019
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Member since
02-27-2018
15
Posts
0
Helpful
1
Solution
Created by
muhammedashiq
in Contact Center
in Contact Center
03-07-2019
12:12 AM
03-07-2019
12:12 AM
Did you find a solution to this issue ?
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02-13-2019
10:30 PM
Hi there,
we are using Finesse 11.5 for UCCE 11.5.
We are getting below error for some agents,
'An error occurred while loading this gadget,refresh the page to try again'.
and we want to resolve this.
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Labels:
Created by
muhammedashiq
in Call Control
in Call Control
01-30-2019
11:08 PM
01-30-2019
11:08 PM
Does anyone solved this issue.?
Please update
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Created by
muhammedashiq
in Contact Center
in Contact Center
06-11-2018
05:28 AM
06-11-2018
05:28 AM
Opened the TAC
thanks
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Created by
muhammedashiq
in Contact Center
in Contact Center
06-10-2018
06:55 AM
06-10-2018
06:55 AM
the version is 67.0.3396.79
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Created by
muhammedashiq
in Contact Center
in Contact Center
06-10-2018
03:49 AM
06-10-2018
03:49 AM
Hi there,
We are using CUIC11.5 with UCCE11.5.
From last week reports in google chrome shows loading view and nothing shows up.
It is seen only in one PC and works fine in another PC.
Need Help
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Labels:
04-22-2018
05:36 AM
i found these EXCEPTION lines in MIVR log
Line 77: 407326: Apr 19 15:35:01.588 AST %MIVR-SS_RM-3-RIMGR_METHOD_INVOC_ERROR:[pool-19-thread-65] JtapiRIMgr: RIMgr has had a problem invoking a method: Module Name=RM component,The name of the method that invoked another method=initAddr,The name of the method invoked=getButtonPosition,The error message resulting from a method invocation=throws InvalidStateException. Line 244: 407493: Apr 19 15:39:29.873 AST %MIVR-SS_RM-3-RIMGR_METHOD_INVOC_ERROR:[pool-19-thread-66] JtapiRIMgr: RIMgr has had a problem invoking a method: Module Name=RM component,The name of the method that invoked another method=initAddr,The name of the method invoked=getButtonPosition,The error message resulting from a method invocation=throws InvalidStateException. Line 265: 407514: Apr 19 15:39:42.633 AST %MIVR-SS_RM-3-RIMGR_METHOD_INVOC_ERROR:[pool-19-thread-67] JtapiRIMgr: RIMgr has had a problem invoking a method: Module Name=RM component,The name of the method that invoked another method=initAddr,The name of the method invoked=getButtonPosition,The error message resulting from a method invocation=throws InvalidStateException. Line 677: 407926: Apr 19 15:41:25.076 AST %MIVR-SS_TEL-3-CONSULT_FAILED:[MIVR_ENG_TASKS-31-5-TASK:0x5d21dbaa3_icd.aef] InCallObserverImpl: Consult failed : All Call ids=CallID:103 MediaId:4419/3 Task:25000000163,Extension=10005,Exception=com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out,Failure reason=transfer gets error CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out Line 677: 407926: Apr 19 15:41:25.076 AST %MIVR-SS_TEL-3-CONSULT_FAILED:[MIVR_ENG_TASKS-31-5-TASK:0x5d21dbaa3_icd.aef] InCallObserverImpl: Consult failed : All Call ids=CallID:103 MediaId:4419/3 Task:25000000163,Extension=10005,Exception=com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out,Failure reason=transfer gets error CTIERR_TIMEOUT=0x8ccc0001::Cti request timed out Line 678: 407927: Apr 19 15:41:25.076 AST %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out Line 678: 407927: Apr 19 15:41:25.076 AST %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Cti request timed out Line 679: 407928: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.transfer(CTQF) Line 680: 407929: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:8794) Line 681: 407930: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:8083) Line 682: 407931: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3800) Line 683: 407932: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.SelectResourceStep.handleResourceCSQ(SelectResourceStep.java:634) Line 684: 407933: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.SelectResourceStep.findResourceCSQ(SelectResourceStep.java:506) Line 685: 407934: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.SelectResourceStep.executeCSQ(SelectResourceStep.java:382) Line 686: 407935: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.SelectResourceStep.execute(SelectResourceStep.java:238) Line 687: 407936: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) Line 688: 407937: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) Line 689: 407938: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) Line 690: 407939: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) Line 691: 407940: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416) Line 692: 407941: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) Line 693: 407942: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) Line 694: 407943: Apr 19 15:41:25.077 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736) Line 695: 407944: Apr 19 15:41:25.078 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:415) Line 696: 407945: Apr 19 15:41:25.078 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) Line 697: 407946: Apr 19 15:41:25.078 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:588) Line 698: 407947: Apr 19 15:41:25.078 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) Line 699: 407948: Apr 19 15:41:25.078 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) Line 700: 407949: Apr 19 15:41:25.078 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) Line 701: 407950: Apr 19 15:41:25.078 AST %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) Line 702: 407951: Apr 19 15:41:25.078 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) Line 703: 407952: Apr 19 15:41:25.078 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) Line 769: 408018: Apr 19 15:41:25.088 AST %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-83-0-RmMsgProcessor] RsrcMgrMsgProcessor: Processing msg: SessionTerminatedMsg (Rsrc:ccxuser ID:1056/1 Type:NON IAQ Cause:DROPPED Abort Exception:null) Line 771: 408020: Apr 19 15:41:25.088 AST %MIVR-SS_RM-7-UNK:[MIVR_SS_RM_RmMsgProcessor-83-0-RmMsgProcessor] Agent: Agent ccxuser.processSessionTerminatedMsg(SessionTerminatedMsg (Rsrc:ccxuser ID:1056/1 Type:NON IAQ Cause:DROPPED Abort Exception:null)) - cannot find contact Line 789: 408038: Apr 19 15:41:29.915 AST %MIVR-SS_TEL-3-UNHOLD_FAILED:[MIVR_ENG_TASKS-31-5-TASK:0x5d21dbaa3_icd.aef] InCallObserverImpl: Unhold failed : All Call ids=CallID:103 MediaId:4419/3 Task:25000000163 [CCG_31607/[31607:PT-Internal:1/(P1-jtapi_1) GCID=(3,4419)->ACTIVE]->ESTABLISHED]->HELD,Exception=com.cisco.jtapi.ResourceUnavailableExceptionImpl: Retrieve was rejected by line control or call control,Failure reason=CTIERR_RETRIEVEFAILED=0x8ccc0011::Retrieve was rejected by line control or call control, state=43 Line 789: 408038: Apr 19 15:41:29.915 AST %MIVR-SS_TEL-3-UNHOLD_FAILED:[MIVR_ENG_TASKS-31-5-TASK:0x5d21dbaa3_icd.aef] InCallObserverImpl: Unhold failed : All Call ids=CallID:103 MediaId:4419/3 Task:25000000163 [CCG_31607/[31607:PT-Internal:1/(P1-jtapi_1) GCID=(3,4419)->ACTIVE]->ESTABLISHED]->HELD,Exception=com.cisco.jtapi.ResourceUnavailableExceptionImpl: Retrieve was rejected by line control or call control,Failure reason=CTIERR_RETRIEVEFAILED=0x8ccc0011::Retrieve was rejected by line control or call control, state=43 Line 790: 408039: Apr 19 15:41:29.916 AST %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.ResourceUnavailableExceptionImpl: Retrieve was rejected by line control or call control Line 790: 408039: Apr 19 15:41:29.916 AST %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.ResourceUnavailableExceptionImpl: Retrieve was rejected by line control or call control Line 791: 408040: Apr 19 15:41:29.916 AST %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.TerminalConnectionImpl.unhold(CTQF)
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04-21-2018
11:20 PM
yes,i am getting calls both inbound and outbound,the problem is with uccx
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04-19-2018
06:54 AM
Hi there,
We are on a configuration process of uccx 11.6 .we craeted agents,phone CSQ trigger, and also mapped the trigger to an external number so that one can call from outside the network.
We get call when calling from internal phones,we are getting call with audio,
But when we call from outside,the call is coming but no audio and the agent state is reserved then the call dropped.we are testing this in a firewall enabled network.
Why this happens? Please help.
w
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Labels:
03-26-2018
08:09 AM
Hi everyone,
Recently i got a job in contact center field,and i am fresher in contact center enterprise.
can anyone help , that i have no idea where to start.i had downloaded the solution and design guides and all,but as a fresher from where i have to start.
please....
i think somebody can help me because almost everyone faced the same problem when starting the career in contact center field.
thank you.
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Labels:
03-05-2018
05:28 AM
After installing uccx on vsphere,it is showing login error after putting the username and pw.
and when i go to the admin page via http ,firefox showing unable to connect to the server.
why this happen?
i got replay when i ping the server using cmd
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Labels:
Created by
muhammedashiq
in Contact Center
in Contact Center
02-27-2018
11:34 AM
02-27-2018
11:34 AM
How to install cisco iso file using sftp server?
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Labels:
02-13-2019
Hi there, we are using Finesse 11.5 for UCCE 11.5. We are getting below
error for some agents, 'An e...
Created by
muhammedashiq
in Contact Center
06-10-2018
06-10-2018
Hi there, We are using CUIC11.5 with UCCE11.5. From last week reports in
google chrome shows loading...
04-22-2018
i found these EXCEPTION lines in MIVR log Line 77: 407326: Apr 19
15:35:01.588 AST
%MIVR-SS_RM-3-RIM...
04-19-2018
Hi there, We are on a configuration process of uccx 11.6 .we craeted
agents,phone CSQ trigger, and a...
03-26-2018
Hi everyone, Recently i got a job in contact center field,and i am
fresher in contact center enterpr...
03-05-2018
After installing uccx on vsphere,it is showing login error after putting
the username and pw. and wh...
Public Statistics
| Date Registered | 02-27-2018 11:31 AM |
| Date Last Visited | 03-14-2019 01:13 AM |
| Total Messages Posted | 15 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 |
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