Hi, Implemented the Agent Greeting in UCCE environment. Upon testing everything looks normal except the greeting audio (not hearing to the customer or agent). Micro App script for play greeting is invoked up on answering the call. CVP IIS access log ...

Hi, I have UCCE 11.6 with CVP 11.6 system. I having problem with Calls using Micro App. Attaching CVP call server log where a simple Play digit application giving silence when calling. CALLGUID = D8DF25369BBF11EDA40CAFDDEEF13136 ANI=126465261 GW=10.1...

Hi, We had a strange behavior in our customer site (UCCE 11.6). Agents were put to not ready state with status call over lap. Checked the CVP logs, found rejection from CUCM with 404-not found. Upon checking with TAC, we found the CUCM rejected the c...

Hi,   We are using ECE 12.0 (ES5) for chat and email. Is there any documents available for Securing the Chat Web Servers in IIS level. Your valuable input is highly appreciated.

Hi, Kindly share your valuable inputs on UCCE (ICM, CVP, Finesse, CUIC) upgrade from 11.6 to 12.6 including OS,SQL upgrade.