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Error message in CUCM PIM on the diag page

NaveenRaj7699
Level 1
Level 1

‎01-12-2022 06:39 AM

Hi Experts,
On the diag page, we are seeing below alert messages in CUCM PIM, further looking at the logs we don't see any details. Any inputs on how to fix this error message

 

pimerror.PNG

 

 

16:40:17:470 PG1A-pim1 Trace: DeskLinkPeripheral::LockThread(DeskLinkPeripheral::Execute) - thread 6508 calling Lock()
16:40:17:470 PG1A-pim1 Trace: DeskLinkPeripheral::LockThread(DeskLinkPeripheral::Execute) - thread 6508 call of Lock() complete after 0ms
16:40:17:470 PG1A-pim1 Trace: ********************************************************************************
16:40:17:470 PG1A-pim1 Trace: Periodic Statistics/Info Dump
16:40:17:470 PG1A-pim1 Trace: Release 11.6.1.0 , Build 00808
16:40:17:470 PG1A-pim1 Trace: Uptime = 189 Days 1 Hours 33 Minutes and 22 Seconds
16:40:17:470 PG1A-pim1 Trace: EAGTPIM.EXE Date Size = 8/ 4/2017 2:1 :26 2024960 bytes
16:40:17:470 PG1A-pim1 Trace: IcmJavaLib.zip Date Size = Unknown
16:40:17:470 PG1A-pim1 Trace: JTAPIGW.EXE Date Size = 8/ 4/2017 1:58:44 99840 bytes
16:40:17:470 PG1A-pim1 Trace: OPC.EXE Date Size = Unknown
16:40:17:470 PG1A-pim1 Trace: ****************************************
16:40:17:470 PG1A-pim1 Trace: Dump of Peripheral Data
ProcessName=pim1 ShutdownType=1 Duplex=1 Side=1
GeoTelBaseDir=C:\icm\pegat\pg1a RegistryBase=ICM\pegat\PG1A DMPSystemID=1
SSOEnabled=0
MDSConnections=1 MDSPIMHandle=33 MDSOPCHandle=1 PIMHeartBeatTime=-1
CTIRestarts=0
RoutingClientState=ACTIVE
State=ACTIVE StateInitTime=07/07 15:09:39 (189.0 day)

16:40:17:470 PG1A-pim1 Trace: ****************************************
16:40:17:470 PG1A-pim1 Trace: Total Locks = 11085975 Avg Lock Ms = 0.02 Max Lock ms = 188 Max Lock ThreadID=5788
16:40:17:470 PG1A-pim1 Trace: Total Waits = 11085975 Avg Wait Ms = 0.00 Max Wait ms = 16 Max Wait ThreadID=5788
16:40:17:470 PG1A-pim1 Trace: Active Calls = 2
16:40:17:470 PG1A-pim1 Trace: 4 ERROR ALERTS - Latest: 12:27:48 DialedNumber
16:40:17:470 PG1A-pim1 Trace: ********************************************************************************
16:40:17:470 PG1A-pim1 Trace: ****************************************
16:40:17:470 PG1A-pim1 Trace: AG Statistics: Total Count = 0, AG Start Delay Count = 0, Max AG Start Delay = 0 ms, Routing Delay Count = 0
16:40:17:470 PG1A-pim1 Trace: AG Routing Delay Threshold = 5000 ms, AG Start Delay Threshold = 500 ms
16:40:17:470 PG1A-pim1 Trace: ********************************************************************************
16:40:17:470 PG1A-pim1 Trace: DeskLinkPeripheral::UnlockThread(DeskLinkPeripheral::Execute) - thread 6508 calling Unlock()
16:40:17:470 PG1A-pim1 Trace: DeskLinkPeripheral::UnlockThread(DeskLinkPeripheral::Execute) - thread 6508 call of Unlock() complete - lock was held for 0ms with 0.000ms of processing time

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2 Replies 2

TalkingScientist
Level 1
Level 1

‎01-12-2022 07:27 AM

Any errors in your Router Log Viewer?

NaveenRaj7699
Level 1
Level 1
In response to TalkingScientist

‎01-13-2022 06:08 AM

Hi- Thanks for your prompt response. Checked router log viewer we don't see any messages related to Dialed number alert event. So finally we restarted A side PG services and alert error message disappeared now.

Let me monitor and keep you updated, in case the issue reoccurs.

 

 

Thanks once again for your help!!!

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