error message loading Historical reporting

[aaronhartley]

I am getting an error message on a few PCs.  It is unrelated to the user because this user is able to view reports on other PCs.  Attached is the error I am receiving. I have tried installing/uninstalling.  We have also made sure the user logged into the PC has admin rights.

After clicking ok, i then get this error message also. 

[Chakshu Piplani]

For the error 5022, assuming you are running CCX version 8 or above.

Here are some troubleshooting steps:

Go to:

“C:\Program Files(x86)\Cisco UCCX Historical Reports” make sure to install the Drivers folder is created and has files in all the sub folders.

If there is no drivers folder/(files in the sub folders) install the following:

“C:\Program Files(x86)\InformixMSI\ibm informix client-sdk.exe” (If you are unable to install this with admin rights and getting error for IS kernel go to Control Panel\User Accounts and Family Safety\User Accounts->change user account control settings-> and select never notify, restart machine and then try installation.

Let me know if you get 5022 even after that.

If you are running CCX v7.0 let me know.

[anchoudh]

Hi Aaron,

Please refer the below links to troubleshoot this issue.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080aa8e6f.shtml#appexiting

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080b7390b.shtml#topic1

Hope this helps.

Anand

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