I have a customer that is setup to record all calls using the work flow configuration in desktop administrator. On answered, it is set to start recording. On dropped it is set to stop recording.
It is working as desired, except that when an agent hangs up, a message pops up every time that says: "Unable to stop recording".
Are there any known "gotchas" to using this to record all calls? Is there any documentation I can read through to verify nothing is incorrect?
Thanks,
Jim
