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error while uploading new prompts to UCCX

yeow28
Level 1
Level 1

i was asked to upload new voice prompts into the UCCX.

but encountered error.

this is not the first time i am uploading the prompts.

how do i check the log file for the error.

normally if i upload a file with the same file name, it will replace the old file.

but this time, i keep getting error when trying to upload 

 

2 Replies 2

jsuneja
Cisco Employee
Cisco Employee

Pull MADM logs using RTMT when upload fails and check the error. For details on tracing required refer:

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/210888-Tech-Note-on-UCCX-Tracing-Levels.html

 

found out the issue is because the logs in my UCCX is 100%.
once clear the logs, everythings return to normal