I am trying to integrate CVP with speech recognition engine and looking for a way to store the utterance in the element data and store those values in database. The intention is to know what customers are speaking.
In the logs, i could see that the values are stored in the Form element - utterance and nbestutterance1 but how do i extract them and store in either a local varaible or element data.
Form_01,interaction,utterance,i would like to know the status of my application
Form_01,data,nbestUtterance1,i would like to know the status of my application
I was referring to Janine'solution on the thread mentioned below and i am able to extract the value of intent by storing it in Field Slot and extracting the value in element data by value.
I would like to take the same approach if available to extract the other value.
Welcome!To my Webex Developer resource overview
Like it?Please scroll to the end and click the 'Helpful' button!
Contribute?Something I should add? Let me know in the comments!
QUICK ACCESS TO THIS PAGE: cs.co/webexdevinfo  ...
The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive strides in the performance of its underlying infrastructure, which improves its throughput and reliability ...
Fun and Easy Virtual Hackathon
60 Teams Win Prizes
ALL Participants Receive Certificate Signed by Execs
Important Note: This contest is governed by the Terms and Conditions in the document attached at the end of this page. Please re...
Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...