I am trying to integrate CVP with speech recognition engine and looking for a way to store the utterance in the element data and store those values in database. The intention is to know what customers are speaking.
In the logs, i could see that the values are stored in the Form element - utterance and nbestutterance1 but how do i extract them and store in either a local varaible or element data.
Form_01,interaction,utterance,i would like to know the status of my application
Form_01,data,nbestUtterance1,i would like to know the status of my application
I was referring to Janine'solution on the thread mentioned below and i am able to extract the value of intent by storing it in Field Slot and extracting the value in element data by value.
I would like to take the same approach if available to extract the other value.
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.