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Hi Everyone, I am trying to use a FORM element in a VXML app to collect digit through either ASR or through DTMF.I am using VVB 11.6 with UCCE 11.6 I found the DTMF failed to be registered by pressing touch tones. Digit spoken through ASR is regist...
I am trying to integrate CVP with speech recognition engine and looking for a way to store the utterance in the element data and store those values in database. The intention is to know what customers are speaking. In the logs, i could see that the v...
Hi Team, I am trying to integrate CVP with speech recognition engine and looking for a way to store the utterance in the element data and store those values in database. The intention is to know what customers are speaking. In the logs, i could see t...
Hi Team,
I have an audio element in my cvp script which basically provides 3 options ( eg. opt1,opt2,opt3) and obviously has additionally exit states as max_nomatch and max_noinput.
However, in reporting i see an additional exit state = none mappe...
Hi Team,
Is it possible to make a REST API call as soon as caller-hangup event is triggered while waiting in queue ?
I am using CVP for queuing.
Regards
Dip Mehta
@janinegraves - I tried changing the gateway to Nuance but it still doesnt work. It exits out of noinput.btw i am using Amazon Lex as ASR. @bill.king1 Form element with DTMF mode only works fine. Attached screenshot of Form element
@janinegraves I have set VoiceXML Gateway to VoiceXML 2.1 with Speech. I did try VoiceXML 2.1 with Nuance but observed same results. If i set input mode to dtmf, Digit element works fine. However, if i set input mode as both, it doesnt capture the ...
Thank you very much @janinegraves . It works @janinegraves wrote:Hi,When you see 'data' in the column just after the element name in the Activity Log, it means that it's ElementData with that name and that value: Form_01,data,nbestUtterance1,i woul...
