Finesse 11.6 Agent device does not support Silent Monitor (CTIError=88047)

[cristian.munoz]

Hi All

From a Supervisor I trying to Start Monitoring a Agent in Talking State, but I have the follow error: Agent device does not support Silent Monitor. (CTIError=88047) 

- Agent and Supervisor have Built in Bridge Enable

- Agent and Supervisor , in the line have same Monitoring Calling Search Space.

- Supervisor End User has the groups Standard CTI Allow Call Monitoring and Standard CTI Enable

- RMCM user has roles for Call Monitoring and Call Recording which is Standard CTI Allow Call Monitoring and Recording

- Agent and Supervisor have IPCommunicator

TIA
Cristian

[cristian.munoz]

Hi All

Then of perform a many check of configuration in CUCM and do not to find the origin of issue, I did decide uninstall and install the IP Communicator from PCs that failure. For my case, this solved the issue.

Regards

Cristian