Finesse administration OK, agent fails

[iptuser55]

An administrator can log into finesse but the agent fails. 

It was working OK but the  agent PG were lost and so rebooted.  We then rebooted,  restated tomcat in both a and b finesse but again the agent fails.  It was OK before the pg rebooted - any ideas where to looks

Thanks 

[Ramamoorthy Shanmugam]

Hi,

Make sure  below services is running . Also check the CTI server side A & B  IP address and Port No are correct .

Check the Agent PG, PIM and CTI server  services are up and running .

Cisco Finesse Notification Service

Cisco Finesse Tomcat

If the Problem persist please restart the finesse node  : utils system restart

Ramamoorthy.S