About Ramamoorthy Shanmugam

Ramamoorthy Shanmugam · 12-16-2025

Dear All, Has anyone implemented Google Agent Assist with the Cisco UCCE 12.6.2 setup. Looking for a few clarifications about this. We have completed all the settings on the Cisco side.( UCCE+CloudConnect+Control Hub). From the Google side, we are un...

Ramamoorthy Shanmugam · 10-01-2025

Dears, Can we automatically close the ECE Default Exception Queue emails at the end of the day. We followed the links below. The Reprocess Exception Queue activity is happening, but it is not able to close. Please share some views on achieving this. ...

Ramamoorthy Shanmugam · 06-11-2025

Dear All, Please share the procedure for upgrading Cisco ECE Apache Tomcat to the latest version, from 2.14. x to 2.15.0 or a later version. Find some information that ECE is a tightly integrated system where components, such as Apache, are managed w...

Ramamoorthy Shanmugam · 05-27-2025

Dear All, Currently, we are running Cisco ECE 12.6.1 ES9 ET3 with on-prem email integration (Single Email Aliases). Now we are looking for the best practice and advice for the following requirement. We need to create another Email alias; the existing...

Ramamoorthy Shanmugam · 04-08-2025

Hi All, We are looking for WxCC with local CUBE integration steps. Please provide the steps along with the ref links.

Ramamoorthy Shanmugam · 10-07-2025

Hi Piyush, Thank you, it finally worked. We have removed the filter in the Alarm node and configured it in the Branch node.

Ramamoorthy Shanmugam · 10-05-2025

We modified the flow Start-Alarm-Branch-Completion and set the Branch node rule condition subject name as Undeliverable. But DEQ emails are not closed. Restarted the Workflow and ECE Application Server, but no luck.

Ramamoorthy Shanmugam · 10-02-2025

Hi Piyush, We tried, but no luck. We have created a separate Alarm workflow. Start (Default Exception Queue) àAlarm Notification (Rule)à Completion node We set the following conditions. There might be something missing. Please share your view.

Ramamoorthy Shanmugam · 07-09-2025

Unable to find the report console in ECE version 12.6.1 ES9 with ET3. Any idea

Ramamoorthy Shanmugam · 07-04-2025

Dear All, We have integrated Office 365 successfully. Thank you for the support!

Member Since	‎02-12-2013 01:02 AM
Date Last Visited	‎12-17-2025 02:24 PM
Posts	512
Total Helpful Votes Received	511

User Statistics

User Activity

Cisco CCE with Google Agent Assist

ECE Default Exception Queue emails to be closed automatically

ECE Upgrade Apache Tomcat Procedure

Configure Multiple Email Aliases in Cisco ECE with On-prem + Cloud

Integrating WxCC with Cisco CUBE (LGW)

Re: ECE Default Exception Queue emails to be closed automatically

Re: ECE Default Exception Queue emails to be closed automatically

Re: ECE Default Exception Queue emails to be closed automatically

Re: Configure Multiple Email Aliases in Cisco ECE with On-prem + Cloud

Re: Configure Multiple Email Aliases in Cisco ECE with On-prem + Cloud