Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Dear All,We installed CUIC 12.6.2 ES08. After installation, custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly, and report filters were unavailable.We then installed the Rollback COP (ciscoc...
We are running the PCCE 2K model with Windows & SQL 2019. We are now planning to upgrade only Cisco Applications to 15.0, without an OS/SQL change.The customer wants to change the OS/SQL after a few months. According to the Cisco document, this appro...
Dear Team,Does anyone implement or migrate Cisco CUSP to Oracle SBC for CCE deployment.If yes, please share your Implementation/migration experience.We found a Cisco document titled "Deployment of Oracle® Enterprise Session Router SIP Proxy in Contac...
Dears,We are facing frequent connection issues with Cisco ECE, as given in the screenshot below. This issue is getting resolved only after the ECE server restart is completed. The system has been running without any issues for 2 to 3 weeks. We verifi...
Dear All,
Has anyone implemented Google Agent Assist with the Cisco UCCE 12.6.2 setup. Looking for a few clarifications about this.
We have completed all the settings on the Cisco side.( UCCE+CloudConnect+Control Hub). From the Google side, we are un...
@ritdesaiCan we perform a Common Ground upgrade from CCE 12.6.1 to version 15.0(1) while retaining Windows Server 2019 right.Or the CCE upgrade 15.0(1) process will stop /cause any issue without performing Windows and SQL 2022. Please confirm
Thank you, Bill & Ritesh.Upgrade PathFrom Packaged CCE 12.6(1) to Packaged CCE 15.0(1).Yes, 12.6(1) and 15.0(1) will support Microsoft Windows Server 2019 & Microsoft SQL Server 2019
We have integrated with two email account 1. On-prem Exchange 2. Outlook 365 in the Cloud. Both are working without any issues.For 365, we have configured it with a shared mailbox. In the Inbound workflow, we are sending to the Queue. In this case, a...
