Finesse Agent Desktop Call Logs

[neminda@kbsl.lk]

Hi,

Is there any way to get the call logs specially Missed Calls on Finesse Agent Desktop for  UCCX 11.5 ? 

[Jinto Alakkal]

Hi from CUIC take this report "Detailed Call by Call CCDR Report" and there is a field called contact disposition which will have a numeric Value.

Contact Disposition

The following are the contact dispositions and their respective values based on the outcome of the call:

    1—Abandoned

    2—Handled

    4—Aborted

    5 to 98—Rejected

    99—Cleaned