Hi,
We have a UCCX 11.5 where we use Agent Based Direct Preview outbound calling. This works.
What we are seeing if we apply a recording profile to the agent phone, the number (phone1) in the CSV file gets prepend with the pattern configured for the recording profile.
Example:
CSV number is 78454545
Recording Profile 989
The agent get the call offered, agent clicks on accept and the final call is 98978454545 which of course fails
When agent dials manually 78454545 the call succeeds and is being recorded
Any idea why this is?
Thanks
JH
