HCS-CC deployment. 11.6 Needing to count, report and throttle port usage by customer/tenant, based on ports purchased/given set of ports assigned.
Use case: Small contact center user "Acme", has 50 agents, buys 75 agent licenses/ports. This allows for every agent to be on a call and still have 25 calls in queue, at any one point in time. Problem being seen is where "Acme" does a promo of sorts or has an outage and gets 1000 calls at once. With no accountability, reporting, awareness or throttling, this client consumes far more resources than allocated. Now, consider that the solution has 50 "Acme" clients. Running out of resources, adversely effecting all clients when events like this happen. Need a way to prevent huge overload, via scripting as well as a way to track and report on use, by tenant.
Need a way to count the usage, record the high water marks and set thresholds on events like this. Surely someone has run across this before, and can provide some details on how they've done it. Don't want to have to re-invent the wheel here. Ideas?
