Contact Center

 Hello Guys, Is there any way to get, 1. Missed call alert for the calls received during off business hours. Alerts should be visible to agents when they logged in back during business hours. 2. Missed call alerts for the calls which goes to CSQ when...

Hello, On UCCX 12.5 I'm trying to report data on a deleted agent using a stock report (Agent Call Summary). It works when I use an administrator account but not when running as a supervisor of the team of the deleted agent. It says 'No Data Available...

Hi , There's a situation where i am building my custom form element in CVP12.5 call studio. IT is giving fine "initial_audio_group" and "noinput_audio_group" and "nomatch_audio_group" recordings . But the problem is once initial_audio_group is played...

uccx notification service is down, and unable to start. Due to which Finesse is out of service. could see a bug with similar behavior with no work around. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu06189 Please advise to fix this 

From the 12.0 UCCE Installation Guide: The EDMT tool can also be used to migrate data from a Logger or HDS production server, to the one that has already been staged on version 12.0(1). These two-pronged upgrade steps are typically performed to reduc...

User login to finesse where the authentication happen.

We're developing a PowerBI dashboard for reporting UCCX stats and I've provided ODBC access to db_cra to our PowerBI team.  They want to have the Informix OLE DB provider, but it requires running a script called coledbp.sql against sysmaster using th...

hi every body . i have some unknown incoming call on my voice gateway. this is my show runn that i planned only for incoming call (outcoming not required) St-R-CC-Dispatch#sh runnBuilding configuration...Current configuration : 1611 bytes!version 12....

HI all We have a situation that where customer is asking for critical windows patches for the contact center and steps to follow for side A and side B, but not really sure how you would know the windows critical patches for contac center, also I´ve b...